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Job Description & How to Apply Below
Pan Science Innovations is India's largest deep-tech and AI venture studio. Rather than investing in companies from the outside, we co-found them: we originate the idea, embed a team from day one, and build out the product, technology, go-tomarket, operations, finance, and legal functions alongside each venture's core team. We've co-founded 24+ ventures across healthcare, finance, judiciary, media, and industrial AI, and our role is to take deep science that would otherwise stay in a lab and turn it into a company that can stand on its own.
Who you'll work with:
You'll be embedded in one venture, working closely with that venture's engineering and product team as well as Pan Science's central customer success and technical functions. You'll own the technical relationship for a defined set of the venture's biggest, most demanding accounts.
What you'll do:
Own the post-sale technical relationship for a set of enterprise accounts, becoming the person they call when something breaks.
Get hands-on with integrations, APIs, and debugging yourself, rather than simply escalating tickets to engineering.
Translate customer pain points into a scoped ask engineering can actually act on.
Spot expansion and renewal risk early, well before it shows up as a surprise in a quarterly business review.
Help build the playbook for this function as the account base grows, since there isn't an established one to inherit yet.
What you should bring:
3+ years in a technical customer-facing role, such as technical account management or solutions engineering.
Comfort reading code and API documentation, and holding your own in a technical conversation with a customer's engineering team.
High emotional intelligence and a collaborative approach; you're solving the customer's problem, not defending the product.
Comfort with startup pace, where you'll help shape process as much as manage accounts.
What success looks like:
Within your first few months, you should have taken full technical ownership of your assigned accounts and be the primary point of contact they trust. Longer term, success means renewal and expansion outcomes on your accounts are visibly stronger because problems got caught and solved before they became risks.
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