Product Manager - NEC Housing Repairs & Workforce Management

Company Description

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Product Manager – Repairs and Workforce Management

Join us on an exhilarating journey as a Product Manager for NEC Housing, where you'll play a pivotal role in shaping and delivering cutting‑edge products for the Social Housing community.

We’ve invested significantly in our repairs and workforce management solutions over recent years and seeing our customers achieve fantastic outcomes as a result. We’re now looking to expand our team of Product Managers further, so that we can continue to invest and take our repairs solutions to the next level.

We're looking for candidates with experience and understanding of the end‑to‑end repairs journey for social housing providers, including in depth knowledge of internal work forces and external contractor management Keeping up to date with regulatory, legislative and sector challenges. You’ll be part of a dynamic team focused on exceeding customer expectations, maximising intellectual property, and revolutionising the sector!

From market assessment, consultation with new and existing customers, sector thought leaders, through to requirements decomposition, support of build and final test verification, producing clear documentation and running internal handover sessions, you'll be focused on ensuring that the NEC Housing platform supports our customers meet the challenges they face.

• Carry out market research to understand legislative, regulatory, competitive, economic landscape, as well as changing market drivers.
• Become the expert in your product area, with the ability to deal with queries from customers and internal stakeholders.
• Collaborate with customers through co‑design workshops, User Group sessions and customer meetings to fully understand what’s happening in the sector and how this influences customer requirements.
• Define customer business needs and objectives, aligning to product strategy, to ensure that NEC Housing products and solutions meet or exceed customer/market expectations.
• Build business cases to define market uptake, pricing and margin analysis.
• Identify any 3rd party requirements to complete the user requirements. Liaise and manage requirements with 3rd party suppliers, systems integrators or other organisations as required.
• Define, manage and maintain the roadmap for your product area(s).
• Assist the Pre‑Sales/Sales team with the production, review and management of bid responses, sales proposals and quotations, as required.
• Produce and deliver presentations for both customer and internal audiences.
• Support product launch activities.

This is your chance to shape and influence NEC Housing products while guiding customers toward best practices maximising the use of the NEC Housing Platform Future opportunities for growth and progression within the Product Team or the wider business await the successful candidate. Join us now and make a lasting impact in the Housing sector!

Essential:

• Experience in UK Social Housing, either as a customer or software solution provider.
• Experience of repairs in the social housing sector
• Strong knowledge of project life‑cycle, methodologies, and delivering projects on time and budget.
• Experience in gathering requirements, defining product enhancements, UI/UX design, and Agile new product development.
• Experience with housing management systems or related software.

Desirable:

• Excellent presentation and communication skills.
• Proven ability to build relationships and understand client perspectives.
• Effective time management and resource allocation.
• Strong decision‑making skills.
• Full, valid UK/EC driving license for travel.
• Experience in end‑to‑end product life cycle management.
• Experience of designing digital solutions for the social housing sector, including mobile apps and web platforms.
• Proficiency in tools like Figma, JIRA.

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with…