Sofware Implementation Specialist

About Kinetic

At Kinetic we're redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

At Kinetic we're redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively.

From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation - helping them thrive in a fast-changing world. But we're more than just software. We're a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work - and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you're ready to help shape the future of operational technology in education and events, we'd love to meet you.

We are seeking a highly motivated and skilled Software Implementation Specialist to join our team. In this role, you'll play a key part in ensuring seamless onboarding and implementation for existing clients as they add additional products to their Kinetic product suite. You'll be at the heart of our operations - owning implementations from kick-off through to customer sign-off, including the configuration of systems and training customers.

This is a fantastic opportunity for a tech-savvy, customer-focused professional who thrives on collaboration and enjoys making an impact. You will work closely with our Head of Operations and the wider PS team to ensure every project is delivered on time, to scope, and to a standard our customers are proud of. As we scale, you will also contribute to process improvement and help embed consistent delivery practices across the team.

This role is UK-based, with 1-2 days per week based out of our Ludlow office (dependent on customer travel), and travel to customer sites required. You will collaborate with colleagues in North America and support US-based projects with configuration work, within standard UK working hours.

• Own end-to-end delivery of new product implementations - from project initiation, scope agreement, and planning through to configuration, testing, go-live, and customer sign-off
• Manage multiple concurrent projects, maintaining clear communication with customers and internal stakeholders throughout
• Act as the primary named delivery contact for customers post-signature, ensuring a smooth handoff from Sales and a strong first impression at the point of engagement
• Coordinate with internal teams - including Customer Success, Support, and Product - to hit milestones and resolve blockers

• Design and deliver customer training for UK implementations, both on-site and remotely
• Tailor training programmes to each institution's configuration and user base, ensuring customers are confident and self-sufficient at go-live
• Contribute to the development and maintenance of training materials, documentation, and knowledge resources

• Configure systems to meet customer requirements, including data migration support, system integrations, and sandbox/demo environment setup
• Provide configuration support on North American projects where required - collaborating with the NA PS team

• Help define realistic delivery timelines and resource requirements during the sales process to set accurate customer expectations

• Identify opportunities to improve delivery processes, reduce implementation timelines, and increase customer satisfaction
• Contribute insights to product roadmap discussions based on patterns observed across customer implementations
• Support the development of scalable PS practices

• Minimum 3 years' experience in a software implementation, project management, or professional services delivery role
• Proven ability to manage multiple concurrent projects and competing priorities
• Confident trainer - comfortable delivering both on-site and remote training sessions to a range of user groups
• Strong communicator with the interpersonal skills to build trusted relationships with customers at all levels
• Highly organised with excellent attention to…