Medical Receptionist

Join to apply for the Medical Receptionist role at ConvenientMD
.

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre‑existing reservations are seen in a timely manner.

This role is ideal for someone looking to kickstart a customer‑service or medical career and who enjoys working with people, staying organized, and multitasking.

• Patient Interaction
  • Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary and with available resources.
• Payment Collection
  • Collect payments, insurance co‑pays, and prescription charges following clinic financial policies.
  • Proactively request a card on file, follow up on patient balances, and ensure timely patient payments.
• Clinic Coordination & Collaboration
  • Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
  • Manage patient reservations (online and walk‑in) and registration, optimizing patient satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow‑up.
  • Navigate multiple software systems to follow protocols established by our occupational health partners.
• Front Desk Management
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment.
  • Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert
  • Become familiar with the scope of services provided at CMD and costs affiliated with all services.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.

• Must be able to work 12‑hour shifts in consecutive and/or non‑consecutive days:
  • Full‑time:
    Three (3) 12‑hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • Part‑time:
    Two (2) 12‑hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • Per diem:
    Four (4) 12‑hour shifts per month, ideally one (1) shift each week.
• Flexibility to work nights, weekends, holidays.
• When needed, ability to work at a minimum of three (3) other Convenient
  
  MD locations within a one (1) hour travel distance from the primary clinic.
• Required to travel for training shifts outside of the primary clinic within a one (1) hour commute.

• Education:
  
  High School Diploma or GED required.
• Proactive and confident communicator (written and verbal).
• Detail‑oriented with excellent organizational skills.
• Compassionate, authentic, and patient focused.
• Technically savvy:
  Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross‑collaborator.
• Excellent team player.
• Driven and self‑motivated.
• Strong analytical and problem‑solving skills.
• Trustworthy:
  Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer‑service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other related programs used for…