Business Specialist II

Job Description

We are looking for a Business Specialist II to join our team!

The Business Specialist II serves as a liaison between customers and internal teams, ensuring exceptional service and supporting business growth within an assigned customer portfolio. This role combines customer service and internal sales responsibilities, with a focus on revenue generation, market intelligence, and continuous improvement. The position upholds corporate values and best practices while contributing to strategic business objectives.

• Process Improvement: Review current shipping and warehouse procedures to find and fix costly delays.
• Data Analysis: Track key performance indicators (KPIs) for freight, inventory levels, and order fulfillment.
• Vendor Relations: Act as a main contact for suppliers, carriers, and freight forwarders.
• Cost Reduction: Recommend strategies to minimize delivery times and lower overall transport budgets.
• Customer Service: Resolve customer inquiries and issues promptly while maintaining professionalism and high customer satisfaction. Manage day-to-day customer interactions, ensuring accurate and timely order entry and confirmation
• Cross-Functional Support: Work with sales, finance, and warehouse teams to ensure customer orders process smoothly.
• Inventory Forecasting: Help build forecasts to balance product demand with available warehouse supply.
• Team Support: Support Logistics Coordinator and Sales Team on documentation and dispatch of materials (includes regular discretionary responsibilities on dispersions and technical grades – powder)

• Education: Associates degree in Business Administration, Communications, Supply Chain Management, Logistics, or a related field.
• Experience: 1 to 3 years of professional experience in business operations, logistics, or supply chain tracking.
• Software
  
  Skills:
  
  Advanced proficiency in Microsoft Office and experience with Enterprise Resource Planning (ERP) or logistics software (such as SAP, Oracle, or JDA).
• Analytical
  
  Skills:
  
  Strong ability to solve problems using data and manage multiple deadlines in a fast-paced setting.
• Communication: Clear verbal and written skills for reporting findings to company leadership and external partners.

Company Description

FACI USA is a growing manufacturing company committed to delivering quality products and exceptional service to our customers. We value teamwork, safety, innovation, and continuous improvement, while creating an environment where employees can contribute, grow, and succeed. As our organization continues to expand, we are looking for talented, dedicated individuals to join our team and be part of FACI USA’s continued success.

FACI USA is a growing manufacturing company committed to delivering quality products and exceptional service to our customers. We value teamwork, safety, innovation, and continuous improvement, while creating an environment where employees can contribute, grow, and succeed. As our organization continues to expand, we are looking for talented, dedicated individuals to join our team and be part of FACI USA’s continued success.