Zoo Admissions Clerk

ELLEN TROUT ZOO

Admissions Clerk I

REPORTS TO:
Zoo Clerk

HOURLY RATE: $13.07

FLSA Status:
Non
- Exempt

DESCRIPTION

Responsible for providing exceptional customer service while processing admissions and sales transactions for visitors.

QUALIFICATIONS

• High school diploma or equivalent is required.
• Prior experience in customer service or cash handling roles is preferred but not required. Training will be provided.
• Must be able to obtain food handler's certificate as required by Health Department.
• Must be available to work flexible hours, including weekends, holidays, and occasional evenings, to accommodate zoo operating hours and special events.
• Must possess a valid Driver's License at time of placement.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong interpersonal skills and a friendly demeanor, with the ability to interact courteously with visitors of all ages.
• Basic math skills and the ability to handle cash transactions accurately.
• Excellent communication skills and the ability to work effectively in a team environment.
• Ability to work outdoors in various weather conditions and terrain, including bending, stooping, and lifting objects up to 75 pounds.

MAJOR DUTIES

• Greet visitors warmly as they arrive at the zoo entrance and provide information about admission prices, memberships, and special events.
• Assist guests with inquiries, directions, and any other information they may require during their visit.
• Collect admission fees from visitors, process payments accurately using cash registers or point-of-sale systems, and issue tickets or receipts.
• Verify and validate memberships, group discounts, and promotional offers according to zoo policies and procedures.
• Sell zoo merchandise, including souvenirs, gifts, and concessions, and process sales transactions with efficiency and accuracy.
• Handle cash, credit card, and other payment methods securely, following established protocols.
• Maintain a balanced cash drawer throughout the shift, reconcile cash transactions at the end of each day, and prepare deposits for submission to the finance department.
• Manage lines and queues effectively to ensure a smooth flow of visitors at the entrance and other points of sale.
• Assist with crowd control during peak hours and special events to maintain order and safety.
• Other duties as assigned

PHONE

This position is an essential service position and will require providing services during emergency situations.

Human Resources Department
Lufkin City Hall
300

E. Shepherd Ave, Suite 226
Lufkin, TX 75901