Service Tech Lead - LSS; RME- Req'd

Senior Service Technician – Life Safety Services

Join Vallen USA as a Lead Service Technician focused on Life Safety Services in the Vallen Safety Services Group. In this position, you will install and/or inspect, test, and maintain (ITM) life safety systems and equipment for established customers on a scheduled basis.

• Medical, Dental, Vision
• Paid time off (vacation, holidays, sick days)
• 401K with discretionary company match – (US positions only)
• Employer-paid Basic Life for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability
• Health Care and Dependent Care Flexible Spending Accounts
• Vitality Wellness Program
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety Shoe and Safety Glasses reimbursement
• Employee Discounts through Benefit Hub
• Advancement Opportunity

• Provide quality of service to our customers. Assist assigned HTS technicians with proper training in Vallen standard operating procedures.
• Provide customer service in the area of installation and/or ITM of Life Safety Systems including Fire Extinguishers, Fire Alarm and Detection Systems, Gas Detection Systems, Foam Systems, Dry Chemical Systems, Clean Agent Systems, Special Hazard Systems and Water Based Systems.
• Job coordination responsibilities in the absence of a Technician Lead if assigned by the supervisor/manager for specific jobs or customers.
• Lead other technicians within area of expertise.
• Interact with the customers to coordinate job activities.
• Ensure all documentation associated with assigned tasks is filled out accurately, completely & turned in for proper invoicing.
• Ensure all required copies provided to the customer upon servicing equipment.
• Knowledgeable of all regulatory standards pertaining to assigned duties, i.e., State, OSHA, and NFPA regulations, etc.
• Handle Parts & Equipment requests for specific assigned jobs.
• Maintain accurate inventories related to job and maintenance orders.
• Always exhibit safe work practices.
• Assist shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders & distributing to sales associates for processing.
• Use company provided assets such as company vehicle, inventory, safety equipment, laptop, scanner, test equipment, tools, radio, cell phone, fuel card & credit card.
• Maintain proper care of all assets as defined by Vallen policies.
• Immediate supervision over a tech service unit (if assigned).

• High School or GED
• Minimum 3 Certification (manufacturing/state) in a fire protection related field
• NICET II or greater
• Fire Alarm & Ext A 2-4 years' experience or WBS Construction 2-4 years' experience (Industry related)
• RME-I (if applicable)
• Mechanically inclined
• Advance communication, initiative, and problem‑solving skills
• Experience in the installation and/or maintenance, repair and service of Life Safety Systems and equipment is required.
• Maintain minimum productivity of 95% within 60 days.
• Demonstrated ability to successfully manage a Customer Acct or Project.
• Ability to repair and service equipment sold by Vallen.
• Current Motor Vehicle License with good driving record.
• Commercial Driver's License required if carrying loads of hazardous materials.
• Proficient with hand tools.
• Able to complete repairs and maintenance of equipment in a timely and accurate manner.
• Able to provide assistance, advise and training to Vallen associates and plant personnel.
• Assist warehouse personnel with order fulfillment if needed.
• Keep all certifications and licenses current and renewed by completing continuing education as required.
• Must pass Drug & Alcohol screen, Physical exam, and background check.

• Working conditions will vary with service work being performed indoors and out in the field.
• Possibility of working in hazardous environments when working within a plant which would require safety precautions and appropriate equipment.
• Ability to work in climatic weather (cold/heat) during day or night operations.
• Regularly required to talk and hear.
• Occasional lifting of items weighing a maximum of 55 lbs.
• Ability to climb stairwells up to 15 levels high.
• Ability to ascend and descend ladders (step, extension, cage) up to 24' high.
• Able to walk at a normal pace for up to 15 continuous minutes.
• Able to work from a standing position for 8-10 hours.
• Bending, climbing, and stooping as needed for access of equipment to repair and service.
• Pass all test requirements to be approved to work offshore (if applicable).

Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity