Senior Service Account Manager - APAC

Our Company

Welcome to Energy Vault® (NYSE:

NRGV), a global energy storage and power infrastructure company focused on owning, operating, and enabling resilient, dispatchable energy assets.

Energy Vault’s focus is to deliver reliable, flexible power that supports the evolving needs of modern grids, communities, and large energy users. Since 2024, the Company has centered its strategy on an Independent Power Producer (IPP) model, developing, building, owning, and operating critical energy assets around the world.

Energy Vault operates globally, with headquarters in Westlake Village, California and Lugano, Switzerland, and regional development across North America, Europe, Asia, and Australia. The Company partners with utilities, grid operators, and large energy consumers to deliver infrastructure that strengthens grid reliability, enables renewable integration, and supports long-term energy security.

By combining asset ownership with advanced technologies and integration expertise, Energy Vault is building the next generation of critical energy infrastructure, delivering dependable power when and where it matters most.

Learn more at Energy Vault’s website, explore recent updates in our Newsroom, and connect with us on social media.

We Commit: To Building a Better Future for Earth and All Its Beings.

We Innovate: Cutting Edge Solutions to Accelerate the Unique Energy Aspirations of Our Clients.

We Connect: To Build Genuine Relationships.

We Deliver: Going Above & Beyond by Being Fast & Nimble.

We Lead: With Authenticity and Purpose.

The Service Account Manager will be the primary point-of-contact for customers of EV Solution who own and operate Energy Vault battery energy storage systems. You will own the customer relationship. You will be accountable for all aspects of Energy Vault’s contractual obligations after project handover, including service ticket and work order management, warranty repairs, maintenance planning, billing for non-warranty claims, vendor support, periodic performance and work history reporting, and general customer satisfaction.

This position is key to proving a positive experience for Energy Vault’s customers that is key to ensuring future repeat project business. You will interface numerous individuals, organizations and companies to insure rapid resolution of service-related issues. You will also be responsible for managing and reporting the P&L status of these contracts.

Your Mission:

• Ensure general customer satisfaction with Energy Vault products and services.
• Complete understanding of the original project delivery and the long-term-service-agreement (LTSA) contracts.
• Address customer issues in a timely manner.
• Hold periodic meetings with customers and appropriate internal stakeholders (typically bi-weekly service updates, and quarterly operations updates).
• Manage and coordinate site activities with the customer, service support resources, and vendors.
• Creating, managing, and driving service tickets to closure in a timely manner.
• Drive assigned parties to perform necessary tasks to support and resolve service tickets expeditiously.
• Monitor and provide periodic P&L reports on the financial performance of the LTSA contracts.
• Identify and report project issues that can result in financial risks.
• Assist Sales with best terms and practices for new service opportunities.
• Determine if service issues are covered under warranty per the contract.
• Create and manage change-orders to existing contracts for additional works and services not covered by warranty in the LTSA contracts.
• Create purchase requests for material and vendor services.
• Maintain a running schedule of all planned maintenance services. Schedule and manage all planned and unplanned maintenance services.
• Coordination of site works with the Field Service team, equipment suppliers, and 3rd party service providers.
• Ensure timely payment of outstanding customer invoices.
• Ensure internal resources accurately bill time worked on projects.
• Manage accurate inventories of spare parts. Manage periodic inventory inspections with Field Service.
• Work closely with numerous internal Energy…