Production Support Engineer; L2​/L3, Oracle, SQL

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term.

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To learn more about how we can supercharge progress for you, visit

Are you passionate about ensuring the stability and performance of mission-critical database systems? Do you thrive in high-pressure environments where your expertise directly impacts business continuity?

We’re looking for a Production Support Engineer (L2/L3) with deep expertise in Oracle and PostgreSQL to:

• Provide advanced support for database platforms in a hybrid infrastructure (on-premise and cloud).
• Ensure high availability, performance, and reliability of database services.
• Collaborate with engineering and operations teams to resolve complex issues and drive continuous improvement.

• Incident Management
  :
  Handle L2/L3 support for Oracle and Postgre
  
  SQL databases, including troubleshooting, root cause analysis, and resolution of production issues.
• Monitoring & Alerting
  :
  Implement and maintain monitoring tools to proactively detect and resolve issues. Define and track SLIs/SLOs.
• Performance Tuning
  :
  Analyze and optimize database performance, including query tuning, indexing, and resource utilization.
• Backup & Recovery
  :
  Manage backup strategies, disaster recovery plans, and high availability configurations (e.g., Oracle Data Guard, Postgre
  
  SQL Patroni).
• Change Management
  :
  Support deployments, patching, and upgrades with minimal impact to production systems.
• Automation
  :
  Develop scripts (Python, Bash, Power Shell) to automate routine tasks and reduce operational overhead.
• Documentation & Knowledge Sharing
  :
  Maintain runbooks, SOPs, and contribute to knowledge bases for faster issue resolution.

You’ll be part of a global database support team managing over 25,000 databases
, including some of the largest and most complex environments (up to 350TB). The team supports critical platforms using technologies like Oracle RAC, Goldengate, Postgre

SQL Patroni, and Azure SQL.

• Timely resolution of production incidents and service requests.
• Performance and capacity reports for Oracle/Postgre
  
  SQL environments.
• Automation of repetitive tasks to reduce TOIL and improve efficiency.
• Post-incident reviews and problem management to prevent recurrence.
• Support for database migrations and upgrades with minimal downtime.

• 5+ years of hands-on experience in Oracle and/or PostgreSQL database administration and production support.
• Strong knowledge of HA/DR solutions
  , performance tuning, and capacity planning.
• Experience with monitoring tools (e.g., OEM, Prometheus, Grafana) and incident management platforms
  .
• Scripting skills in Python, Bash, Power Shell for automation.
• Familiarity with cloud platforms (especially Azure) and Infrastructure as Code tools (Terraform, ARM).
• Excellent communication and collaboration skills, with a proactive and self-driven approach.