Subaru Service Advisor

Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912. With headquarters in Mount Holly, New Jersey, we proudly operate several business units as follows:

• Miller Truck Leasing
  – the largest privately-held truck leasing company on the East Coast. Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs.
• Miller Dealerships
  - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands.
• Miller Dedicated Services
  - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise.
• Miller Brokerage Services
  - Provides on-demand capacity solutions through our network of reliable carriers.

Miller Subaru is looking for a Service Advisor to join our family-owned automotive dealership that has been serving our neighbors and community for over 100 years. We are looking for a highly motivated growth-driven individual to join our team. This is an excellent opportunity for the right candidate and includes opportunity for growth and long term success.

• Greet service customers promptly in a professional and courteous manner
• Inspect vehicles at check in and refer to service history to accurately identify and verify customer’s service needs
• Promote the sales of appropriate services parts and accessories by thoroughly understanding the product and associated service requirements
• Provide accurate cost and time of completion estimates for the services recommended communicate and get proper authorization from customers
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate promised time of delivery or recommended services
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection

• Two or more years of previous experience as a service advisor
• High school diploma or equivalent
• Valid driver license
• Ability to work well in a process driven environment
• Outstanding communication skills in both verbal and written
• Ability to work:
  Monday - Friday 7:30 AM until 6:00 PM and some Saturdays are required

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• Competitive compensation: $70,000 - 90,000 per year
• Paid Vacation and Holidays
• Comprehensive medical vision and dental insurance with HRA HSA and FSA options
• 401(k) with a company provided match
• Company-paid life insurance
• Employee Discounts and an Employee Assistance Program