Front Desk 2nd Shift -HomeSuites/Tru Hilton Lumberton NC
Listed on 2026-10-16
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Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Customer Service Rep
Job Details:
Job Location:
Lumberton, NC 28358, Position Type:
Full Time, Job Shift: Evening, Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Guest Service Agent (Front Desk1-Front Desk
2) NON-EXEMPT RATE: $11-$12 Per Hour
REPORTS TO:
Front Office Mgr. / GM DEPARTMENT:
Rooms
Position Summary:
The critical function of any hotel is to provide a reliable, comfortable, accurate, trouble-free experience in sleeping accommodations. The GSA must understand how the standards of our hotel, Home2 Suites/TRU by Hilton and Hilton Worldwide dictate the level of pre-planning, warm welcome and personal attention that must be delivered to each of our guests. The GSA must know how to fully utilize the PEP system, HHonors database, Guest Dossier, Group Resumé, Logbook information and pre-shift hand-off to ensure that high levels of guest satisfaction (QUALTRICS) and product quality standards (QA) are met.
The GSA will need to respond to any guest issues or requests all the way to the final resolution of the issue, using all avenues of communication. The GSA will build guest loyalty for the hotel and Home2 Suites/TRU by Hilton and Hilton Worldwide brand by demonstrating professional behavior, competent service skills, sincere hospitality, and the Hampton Inn Mission Statement.
The GSA/Night Auditor will assist department managers in all areas of the hotel, in accordance with brand standards, to achieve a friendly, welcoming atmosphere of superior guest service; demonstrate exemplary performance, punctuality, and teamwork.
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