Accessibility Services Coordinator​/Counselor

Robeson Community College is a student-centered institution providing accessible educational opportunities to the diverse population of Robeson County and the surrounding region. The College offers associate degrees, diplomas, certificates, and workforce training designed to support academic, technical, and career development. Faculty and staff work collaboratively to provide high-quality instruction and comprehensive student support services that promote student achievement, persistence, completion, and preparation for further education and employment.

Role Description

The Accessibility Services Coordinator/Counselor is a full-time, on-site position located in Lumberton, North Carolina. This position coordinates Accessibility Services for students with documented disabilities and provides professional counseling and student support services.

The Coordinator/Counselor manages the accessibility process, including student intake, review of disability documentation, the interactive process, determination and coordination of reasonable accommodations, and communication with students and faculty regarding approved accommodations. The position works collaboratively with faculty and staff to support equitable access to educational programs and services and coordinates testing accommodations, assistive technology, and other accessibility-related resources.

In the counseling role, the Coordinator/Counselor provides short-term counseling, crisis support, referrals, and follow-up services to students experiencing personal, academic, or emotional concerns. The position also connects students with appropriate campus and community resources and participates in outreach, education, and programming related to accessibility, mental health, and student well-being.

Additional responsibilities include maintaining confidential student records, supporting compliance with applicable federal and state requirements and College policies, monitoring the effectiveness of services, and contributing to College initiatives focused on student retention, persistence, and success.

Qualifications

• Master’s degree in counseling or a related field required.
• Professional counseling licensure or eligibility for licensure preferred.
• Knowledge of disability and accessibility services in higher education, including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.
• Ability to conduct student intake, review documentation, participate in the interactive process, and coordinate reasonable accommodations.
• Knowledge of counseling practices, crisis response, referral processes, and student support services.
• Strong interpersonal, written, and verbal communication skills with the ability to work effectively with students, faculty, staff, and community partners.
• Ability to maintain confidential student information and accurate records in accordance with applicable laws, regulations, and institutional requirements.
• Strong organizational skills with the ability to manage multiple responsibilities, student cases, documentation, and follow-up activities.
• Ability to use student information systems, electronic records systems, assistive technology, and other technology related to student support and accessibility services.
• Commitment to working collaboratively as part of a student-centered campus support team.