Customer Support Operator

Job Title

Customer Support Operator

4 on 4 off rotating shift patterns (6am-6pm, 11am-11pm, 6pm-6am)

£13.45 p/h; uplifts apply to unsociable hours worked

• A competitive salary
• A friendly and supportive team
• Training, career development and progression
• Overtime opportunities
• A great selection of benefits including access to online GP services, share options and discounts, and free on-site parking

• Managing high levels of incoming and outgoing telephone calls to both clients and branches
• Utilise software to ensure required monitoring and compliance standards are met
• Work as part of a monitoring team liaising with different branches nationally
• Follow correct procedures for incident reporting and real‑time monitoring
• Communicate effectively with team members and others
• Carry out work safely and diligently, complying with Health & Safety policies and procedures
• Undertake additional duties as required by management
• Comply with IS 27001 standards and procedures
• Meet individually set KPIs
• Stay current with system information, changes and updates

• Excellent interpersonal skills, able to work on own initiative and as part of a team
• Ability to work in a fast‑paced environment
• Ability to manage workload to meet team deadlines
• A willingness to learn and develop, showing a high level of commitment and professionalism
• Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Alarm receiving centre
• Call centre
• Customer service

Applicants must have a 5‑year checkable history. Must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.