Customer Service Manager - NAP

About Cubis Systems

Country:
United Kingdom
City:
Craigavon
Req
Job Type: Full Time
Workplace Type:
Onsite
Seniority Level: Mid-Senior Level

Cubis Systems is a global leader in the design, engineering and manufacture of network access products for the infrastructure, utility and construction markets. Headquartered in Northern Ireland, Cubis is part of the €27 billion CRH Group and operates from multiple sites across the UK and Ireland, exporting to over 30 countries worldwide. Our market‑leading brands—Cubis Systems, NAL and FILOform—deliver smart, safe and sustainable product solutions that optimise efficiency and safety for construction partners.

• Competitive salary
• Company pension contribution
• Range of healthcare options
• Competitive holidays, including Christmas shutdown
• Employee Committees for Health & Wellbeing and Inclusion & Diversity
• Engagement & Wellbeing initiatives
• Employee referral programme
• Enhanced family‑friendly policies
• Career development opportunities across IPE and the wider CRH Group

Reports to: Sales Director – Network Access Products

The Customer Service Manager will lead all customer service teams across the Network Access Products businesses, Cubis Systems & NAL. The role designs and owns the customer service strategy that delivers a best‑in‑place experience, leading supervisors and customer care specialists while partnering with sales and operational leaders. It plays a critical role in developing customer relationships, improving satisfaction, retention and revenue through strategic and operational collaboration.

• Lead a team of Customer Service Supervisors and a Customer Care specialist to improve experience, revenue and retention across Cubis Systems & NAL.
• Collaborate with the Sales Director to design and implement a customer service strategy that enhances service standards.
• Work with the Quality & Environment Manager and Customer Care Coordinator to govern case management, escalation pathways and root‑cause resolution.
• Drive engagement in the customer intimacy strategy across all businesses, regions and sectors.
• Partner with Sales Director, Head of Innovation and regional Heads of Sales to capture the voice of the customer and translate insights into improvement plans.
• Act as a senior point of contact for escalation, complaints, complex issues and strategic accounts.
• Coordinate with external Sales Teams in all local and international regions to communicate orders, delivery constraints and recovery plans.

• Degree in Business Management, Operations Management, Supply Chain Management or a related field.
• Strong financial and business acumen with a track record of influencing decisions that improve customer service.
• Excellent stakeholder management skills, both locally and internationally.
• Flexibility for regular travel across the UK and Ireland.
• Significant experience in Customer Service or Internal Sales Management within a fast‑paced, multi‑sited, international manufacturing environment.
• Proven history of designing and implementing a Customer Service strategy.

Apply now or contact  to submit applications by Friday 20th February 2026. Alternatively, email

NAP is an equal opportunity employer that values differences in our people. We welcome applicants from diverse backgrounds and provide equality through career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age and disability.

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions, employing approximately 78,500 people across 3,390 locations in 28 countries. CRH leads North America and Europe in critical infrastructure projects, with a focus on sustainability and resilience. The company is ranked among sector leaders by ESG rating agencies and is a Fortune 500 company listed on the NYSE and LSE.

For more information, visit

Cubis Systems is an equal opportunity employer that values differences in our people. We welcome applicants from diverse backgrounds and provide equality through career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age and disability.