Control Room Operator

Job Title

Control Room Operator

£13.60 p/h

Week 1 – Monday (1700‑0600), Tuesday (1700‑0600), Wednesday – OFF, Thursday – OFF, Friday (1700‑0600), Saturday (1800‑0600), Sunday (1700‑0600).
Week 2 – Monday – OFF, Tuesday – OFF, Wednesday (1700‑0600), Thursday (1700‑0600), Friday – OFF, Saturday – OFF, Sunday – OFF

• Responding to alarms in a timely and accurate manner
• Customer service and good knowledge of Microsoft applications
• Hit Daily KPIs
• Individual KPIs
• Incident reporting on alarms

• Managing incoming and outbound calls in an timely and efficient manner
• Placing clients sites on test for alarm systems, e.g. – Fire Alarm Testing
• Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
• Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
• Ensuring correct procedures processes are adhered to.
• Working as part of a team to achieve operational expectation.
• Become a Primary operator for our key accounts. I.e – NBS, FUJI, RR, SAINS, EE etc.
• Carry out proactive monitoring for specific clients and further adhoc tasks (Camera checks, audio checks)
• Use of intercoms and passwords for clients to operate access control systems for certain sites.

• Previous switchboard/call centre experience
• Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
• Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
• Ability to work in a fast‑paced environment.
• Ability to manage workload to meet team deadlines.
• A willingness to learn and develop and show high level of commitment and professionalism.

• Applicants must have a 5‑year checkable history.
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. You’ll have access to a virtual GP, financial wellbeing assistance via our Salary Finance scheme, and a variety of choices including dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and more.

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We also offer a salary‑save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and the chance to earn Mitie Stars with cash prizes and a top prize of £10,000.

We offer diverse training and development avenues and are committed to ensuring an inclusive and accessible recruitment process. If you have a disability or long‑term condition requiring reasonable adjustments during recruitment, please let us know.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients ranging from household names in banking, critical government sites, hospitals, and schools.

Together our diversity makes us stronger.

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