Director of Operations

Director of Operations

Mercy Medical Center, Baltimore, MD

Join Our Team at Mercy Medical Center – Now Hiring a Director of Operations supporting Mercy Personal Physicians at Lutherville! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023‑2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America’s Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you’re passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

• The Director of Operations will provide leadership, direction and oversight in a manner consistent with the mission and core values of the organization and industry standard business practices.
• The Director will develop budgets, establish and apply established policies and procedures, and insure development and implementation of efficient workflow processes in all areas of the practice.
• This position is responsible for the identification and development of revenue opportunities, physician relationship building, practice building and expansion, and overall site and practice enhancement.
• This position works closely with all the physicians and staff in the site as well as the Site Medical Director and the Vice President.
• The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals.
• The Director also has responsibilities to oversee the day to day activities in the site as well as the primary care practice, physicians and staff.

• Must possess a high school diploma or GED.
• Must possess a degree in:
  Bachelor of Science Degree in Healthcare Administration or related field – 10 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.
• Must possess 5-7 years of progressively increasing management responsibility in physician practice administration, healthcare administration or a related field.
• Experience with EPIC.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Must possess skills in:
• Physician and staff relationship building.
• Excellent computer skills including experience in using Excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications.
• Development and interpretation of complex financial documents including profit & loss statement, budgets and other related reports.
• Human Resources Management.
• Business planning and development.
• Strong interpersonal skills.
• Ability to be detail-oriented and still remain focused on larger goals/targets.