Patient Service Coordinator

Job Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it’s one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization.

Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you’ll have exposure to cutting-edge technology and groundbreaking medical research.

Location:

Greenspring Station, Lutherville, MD 21093

Pay rate: $24 per hour

Hours:

Monday-Friday 7:30a‑4p

• Handle all administrative (non-clinical) aspects of the patient encounter and maintain accurate information on each patient to facilitate the encounter.
• Offer friendly, courteous assistance to every patient to ensure a positive, professional experience while at Johns Hopkins.
• Accurately and completely enter scheduling information into computer system within the agreed upon time frame according to departmental guidelines.
• Consistently coordinate appropriate patient visits between various departments according to departmental guidelines.
• Regularly fill all vacancies due to cancellations with new appointments according to departmental guidelines.
• Consistently correctly assign patient history number immediately upon check‑in.
• Consistently stamp laboratory test requisitions, history sheets, encounter forms, and professional fee sheets with patient’s name according to departmental guidelines.
• Interview patients and/or family members via telephone, prior to the scheduled appointment according to departmental guidelines.
• Consistently greet and interview patient and family members to obtain or verify complete and accurate registration information.
• Accurately describe procedures to new patients according to departmental guidelines.

Minimum of High school diploma or equivalent required.

Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling.

EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / affirmative action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.