Medical Office Specialist

Join Our Team at Mercy Medical Center – Now Hiring a Medical Office Specialist for our Orthopedic Department!

MERCY medical center recognized by Newsweek as one of America's Most Trustworthy Companies for 2023–2025 and one of America's Greatest Workplaces for Women 2025, and a multi‑time recipient of Forbes' America's Best Midsize Employers award 2025.

Founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you’re passionate about making a meaningful impact on compassionate care, we invite you to apply today and join our Mercy family.

Now offering a $1,500 sign‑on bonus for Medical Assistant & Medical Office Specialist New Hires!

Effective January 1, 2026 and expires May 1, 2026. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.

• Registering and scheduling patients efficiently and accurately
• Collecting patient copays and outstanding balances
• Triaging patients and ensuring they receive timely care
• Assisting with prior authorizations for any medical procedures, imaging, or prescriptions
• Collaborating effectively with medical staff and fellow team members
• Maintaining patient records with confidentiality and accuracy
• Coordinating patient flow during clinic hours, optimizing efficiency
• Upholding high standards of customer service and patient care
• Upkeeping exam room maintenance by stocking and cleaning rooms
• Collecting patient history and enhancing direct patient care
• Following written and oral instructions
• All other duties as assigned

• Education and
  
  Work Experience:
  • High School Diploma or GED
  • A minimum of one year experience, preferably in a medical office setting
• Proven experience as a Medical Office Specialist or similar role in Orthopedics is preferred
• Proficiency in EPIC and Microsoft Office systems (preferred)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Compassionate and empathetic demeanor towards patients
• Ability to work and adapt efficiently in a fast paced work environment
• Medical Assistant Certification is preferred

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care