Maintenance & Repairs Admin Coordinator

Maintenance & Repairs Admin Coordinator
Property Services

Hours:

37 hours per week (full-time)
Salary: £28,000 per annum
Based in Luton

About the Role

We're looking for an organised and proactive Maintenance & Repairs Admin Coordinator to provide essential coordination and administrative support within Property Services.

You'll act as a key point of contact for repairs and void works, helping to prioritise workloads, support service delivery, and ensure our customers receive a professional, responsive service. You'll also support the Team Leader with scheduling, reporting, and meeting operational targets, while ensuring compliance with health and safety requirements - including Awaab's Law.

This is a busy, office-based role, ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively.

What You'll Be Doing

Acting as the main point of contact for repairs, voids, and maintenance enquiries
Coordinating reactive repairs, planned works, and compliance activities
Logging and managing work orders using internal IT systems
Liaising with customers, contractors, operatives, and inspectors
Monitoring progress, prioritising tasks, and maintaining accurate records
Supporting health, safety, and compliance obligations (including gas, electrical, fire safety, and Awaab's Law)
Delivering excellent customer service across phone, email, and online portals
Supporting the Team Leader with scheduling, reporting, and administration
Gathering and responding to customer satisfaction feedback
Contributing ideas to improve efficiency, quality, and service delivery

You'll bring:

A strong customer-focused approach with excellent communication skills
The ability to manage multiple priorities and work to deadlines
Confidence using IT systems and Microsoft Office (Word, Excel, Outlook)
A good understanding of property maintenance processes
Awareness of health & safety and compliance requirements
A proactive, problem-solving mindset and a willingness to go the extra mile

Essential Criteria

GCSEs (or equivalent) in English and Maths
Experience in an administration or coordination role within property services
Strong organisational and planning skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team in a fast-paced environment

Desirable:

Knowledge of housing or property maintenance regulations
Experience delivering service improvements
Understanding of building maintenance tasks and timescales