Business Support Officer

Overview

Source:
Luton Borough Council. Category:
Admin/ Secretarial / PA.

Location:

Luton.

Hours:

22. Salary: £30,024 - £32,597 a year pro rata.

As a Business Support Officer within Luton Borough Council, you will provide high-level, comprehensive business and personal assistant support to the Service Directors within the Inclusive Economy Directorate. The role requires the exercise of sound judgement, discretion and confidentiality in all aspects of work, supporting senior leaders to operate effectively and deliver key priorities.

• Manage and maintain Service Directors’ diaries, prioritising, organising and allocating appointments within a demanding and varied work programme.
• Liaise with Councillors, officers, partners and external organisations to coordinate meetings, seminars and conferences, arranging virtual and in-person meetings, room bookings, refreshments, travel and accommodation as required.
• Organise and attend key internal and external meetings, form agendas in consultation with Service Directors, circulate papers in advance, and produce accurate and timely minutes.
• Ensure actions and recommendations are followed up and progressed; organise events and activities that support departmental objectives and promote a positive image of Luton.
• Provide essential support during investigations, hearings, disciplinary meetings and grievance processes, including taking accurate and confidential notes as required.
• In the absence of Directors, manage and prioritise incoming emails and correspondence, liaising with Service Managers to ensure appropriate actions are taken.
• Provide comprehensive business support across business continuity, performance management, risks, complaints and committee reporting, including maintaining registers, tracking committee reports, and managing divisional risk registers.
• Collate information, progress-chase deadlines and ensure issues are escalated appropriately; ensure consultation requirements are met and seek procedural advice from relevant Council colleagues where necessary.
• Develop, maintain and improve administrative systems, databases and procedures, ensuring timely and accurate retrieval of information for a wide range of audiences; collect, analyse and present statistical and management information in a clear and accessible format.
• Draft correspondence, reports and presentations on behalf of Service Directors and Service Managers, using initiative and judgement to ensure communications are professional, accurate and clearly articulated.

Closing date: 28/01/26

How to apply:

Apply online