Maintenance Service Manager; Maternity Cover

Maintenance Service Manager (Maternity Cover 12-15 months)

£40,000.00 per year

The role is to operationally lead and organise the Luton based Maintenance Admin Team and to ensure the field‑based functions and operations are effectively managed and held to a high standard.

• Oversee the day‑to‑day operations of the Maintenance Admin Team
• Carry out 1‑2‑1 meetings and other HR related tasks
• Oversee the onboarding and induction of new staff and embed them into the role
• Seek to develop and lead the organisational function of the Maintenance Admin Team
• Act as a point of referral and collate information on any external issues/complaints received into the Maintenance Admin Team for the Head of Maintenance
• Act as a role model within the business and champion the values agreed to be core to our corporate purpose and culture
• Work alongside the field‑based management team to reach united tasks/goals/KPIs
• Work alongside the wider THN team to reach united tasks/goals/KPIs
• Be an active change agent, seeking to support and promote a culture of continuous improvement

• Oversee and organise the efficient and effective management of maintenance and cleaning in all properties
• Proactively update and evolve the Maintenance Admin Team’s processes and procedures
• Provide daily/weekly detailed reports to the Head of Maintenance on voids, reactive repairs, performance, KPIs and any ongoing projects
• Organise the working functions of the Maintenance Admin Team to improve and enhance the outward performance of the team
• Work and support the Delivery Team in returning keys to managing agents/landlords
• Oversee the organisation of communal area refurbishment projects from within the Maintenance Admin Team

• Maintenance Department
• Landlord Partnerships Department
• Delivery Department

• Landlord and Letting Agents
• Local Authorities

• Organisational skills within an admin team
• Ability to lead a team
• Be commercial – recognising the financial and operational limitations we operate within
• Ability to mentor others
• Confident communicator
• Extremely well organised
• Able to work well under pressure
• Good at multi‑tasking
• Ability to prioritise
• Able to work alone and as part of a team

• Knowledge of leading and organising an admin team is essential
• Knowledge of maintenance is preferable but not essential

• A leader by example, showing organisational and leadership qualities with keen eye for detail and quality
• Methodical in approach to ensure everything is done accurately and comprehensively
• Keen to support colleagues and ensure business works cohesively towards shared objectives
• Resilient and able to deal with complex and challenging people
• Keen on strong compliance culture
• Able to work without direction
• Adaptable and prepared to help out if circumstances require
• Ready to lead by example
• Act with integrity, skill, care and diligence, professionalism, openness, cooperation with colleagues, and compassion towards those within the company and those we support in accommodation

We believe our values reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024‑29. Our values are:
Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity within its workforce. We aim to be an equal opportunities employer and are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements that are not justifiable.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.