Receptionist​/Administrator and Deputy Registrar

About the job

Salary: £27,254– £29,540 a year
Hours per week: 37
Contract type:
Permanent

Are you an organised, professional and customer‑focused individual looking to make a meaningful difference in your community? Luton Council is seeking a Receptionist/Administrator and Deputy Registrar to join the Register Office team.

This is an exciting opportunity to work in a fast‑paced and rewarding environment, providing essential administration and reception support while assisting with statutory registration services across the borough.

You will be responsible for delivering a high standard of customer care to members of the public visiting the Register Office, ensuring all enquiries are handled politely, professionally and sympathetically. The role also includes providing Deputy Registrar cover and supporting the accurate administration of statutory registration duties.

The successful candidate will:

• Provide reception and administrative support within the Register Office
• Assist customers with professionalism, sensitivity and discretion
• Carry out financial calculations and reconciliations accurately
• Maintain detailed and accurate records in line with statutory regulations
• Work collaboratively as part of a dedicated team
• Support registration services in accordance with legal procedures and standards
• Be available to work weekends and occasional Bank Holidays on a rota basis
• Travel to sites across the Borough as required

Please note this role does not attract sponsorship.

We are looking for someone who has:

• Experience working in an office and reception environment
• Excellent customer service and communication skills
• Strong attention to detail and high levels of accuracy
• Competence using Microsoft Office applications including Word and Excel
• Good numeracy skills
• The ability to interpret and follow statutory regulations and procedures
• Neat and legible handwriting
• An understanding of equality, diversity and the impact discrimination can have on service delivery
• The ability to work effectively within a team environment
• GCSE qualifications or equivalent experience

At Luton Council, you will be part of a supportive and inclusive organisation that values professionalism, integrity and community service. This role offers the opportunity to contribute to important life events for residents while developing your skills within a respected public service environment.

If you are committed to delivering excellent customer service and thrive in a detail‑focused administrative role, we would love to hear from you.

Our ambitious Luton 2040 Vision – that no‑one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020).

A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

• From 25 to 32 days’ annual leave:…