Front Of House Receptionist

Core Responsibilities

• Client Management: Welcoming visitors warmly, verifying appointments, and ensuring a professional, confidential environment.
• Call Handling: Answering, screening, and forwarding phone calls to the appropriate attorney or legal staff with excellent phone etiquette.
• Communications & Mail: Directing the flow of mail, faxes, and courier deliveries. Managing general firm emails and messages in the absence of fee-earners.
• Diary & Meeting Management: Scheduling and confirming appointments, maintaining boardrooms, and setting up telephone or video conferences.
• Office Administration: Assisting with general tasks such as scanning, filing, photocopying, and replenishing office supplies.

Key Skills & Requirements

• Discretion & Confidentiality: Must understand legal ethics and strictly protect sensitive client information.
• Communication: Clear, polite, and professional verbal and written communication skills.
• Organisation: Strong time management to juggle a busy front desk while meeting firm administrative deadlines.
• Tech Proficiency: Familiarity with MS Office, email protocols, and legal case/practice management software.

Qualifications

A good communicator is required with excellent time management and excellent presentation skills with attention to detail