Maintenance Coordinator

Job Information

City Luton

Province Central Bedfordshire

Postal Code LU1

9 months contract with a Local Authority

Job Title:
Maintenance Coordinator

Job Purpose

To provide an efficient and customer-focused repairs coordination service for over 5,000 council-owned homes. The role is responsible for diagnosing repairs, scheduling maintenance works, monitoring repair orders through to completion, and ensuring residents receive excellent customer service throughout the process.

Key Responsibilities

• Diagnose repair requests raised by residents and internal/external stakeholders.
• Schedule repair works efficiently to maximise trade productivity and service delivery.
• Manage repairs cases from initial report through to completion, ensuring compliance with council policies and procedures.
• Monitor and update repair orders, closing completed jobs and removing duplicate or unnecessary orders.
• Keep residents informed of repair progress and provide excellent customer service.
• Liaise with operatives, contractors, residents, and colleagues to ensure timely completion of repairs.
• Maintain accurate records using housing maintenance systems and telephony platforms.
• Support the Housing Maintenance Service in achieving performance targets and customer satisfaction.

Essential Experience & Skills

• Experience in a customer service, scheduling, repairs coordination, or administrative role.
• Strong communication and organisational skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Excellent problem-solving and customer handling skills.
• Strong IT skills, including experience using telephony and computer-based systems.
• Ability to work collaboratively with a wide range of stakeholders.
• Experience with in a Housing Maintenance, Repairs, or Property Services environment.
• Knowledge of local authority or social housing maintenance services.
• Understanding of repairs scheduling and work order management systems.

Qualifications

• GCSEs (or equivalent) including English and Mathematics.
• Good level of IT literacy.
• Customer Service, Business Administration, Housing, or Property-related qualification.
• Relevant vocational qualification within Housing or Maintenance Services.

Personal Attributes

• Customer-focused with a passion for helping others.
• Positive, proactive, and "can-do" attitude.
• Strong attention to detail.
• Flexible and adaptable approach to work.
• Ability to work effectively under pressure and meet deadlines.

• Pay Rate: £20.20 per hour
• Hours: 37 hours per week
• Location: Brewers Hill Road, Dunstable, Central Bedfordshire, LU6 1AD
  , United Kingdom
• Working Pattern: Hybrid working arrangement. Successful applicants will be required to attend the Dunstable office a minimum of 2 days per week
  .
• Working Hours: Monday to Thursday:
  08:30 – 17:00
  , Friday:
  08:30 – 16:30
• We operate on a bi-weekly payment schedule.
• Closing date: 4 th July – early applications are encouraged