Medical Secretary

The role of Medical Secretary is to provide secretarial support to the Practice Manager,GPs and other member of the Primary Health Care Team. The post holder will provide a high standard of communication in daily contact with patients and all members of the Primary Health Care Team.. The usualplace of work will be Sundon Medical Centre.

To provide an efficient audio, copy typing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals,minutes, memorandums etc in an accurate and quality manner.

Use of the E-Referral system where appropriate; to assist in referral of patients to one or morehospital(s) of their choice which includes sending out relevant documentation to the patient.

Resolvingproblems which relate to the E-Referral system. This includes changes to placeof referral and dealing with rejected referrals.

Informing GPsof new services available on E-Referral.

To assist the Practice Manager with clerical and administrative duties.

To makeappointments, bookings and admissions as required.

To establish and maintain filing and administrative systems so that written or computerinformation is easily accessible and secure.

File patient records and correspondence in patient medical records.

To receiveincoming and initiate outgoing telephone calls in order to deal with appropriate queries.

To assist with the gathering of statistics and information when required.

To providecover for members of the secretarial team during periods of sickness and annual leave.

To receive and dispatch mail.

Sundon Medical Centre has a long-established reputation for high quality patient care,situated in north Luton close to the Luton and Dunstable Hospital, with adispensing branch surgery in Harlington village.

We are asupportive, training practice at the heart of our local community, with a teamof 5 GP Partners, 3 salaried doctors, 4 nurses, 2 nurse associates, and amental health liaison worker, as well as an expanding multidisciplinary PCNteam including clinical pharmacists, MSK practitioners, care coordinators, andsocial prescribers.

We are high QOF achieving, provide specialist diabetes care, familyplanning services, and a tier 3 minor surgery service to Luton. Appointmentsare managed through total triage to improve patient flow.

Secretarial and Administrative Duties

Provide an efficient audio andcopy typing service for GPs and healthcare professionals as required.

Type letters, reports, patient referrals, minutes, memorandums and other correspondence accurately and in atimely manner.

Process GP referrals and ensurereferral documentation is completed, attached and sent correctly.

Use the NHS e-Referral Servicewhere appropriate, supporting patients to be referred to the hospital orservice of their choice where applicable.

Resolve issues relating toreferrals, including rejected referrals, missing information, changes toreferral location and follow-up queries.

Inform GPs and relevant staffof new or updated referral services and referral pathways where appropriate.

Support the Practice Manage rand Deputy Practice Manager with clerical and administrative duties as required.

Make appointments, bookings and admissions as required.

Receive, sort, scan, distributeand dispatch incoming and outgoing mail as required.

Patient Records and Information Management

Establish and maintain filingand administrative systems so that written and electronic information isaccessible, accurate and secure.

File patient correspondence and relevant documents into patient medical records accurately.

Input data into patienthealthcare records as required, ensuring accuracy and attention to detail.

Support the gathering of statistics, searches and information when requested by the management or clinical team.

Ensure all patient informationis handled in accordance with confidentiality, GDPR and information governance requirements.

Communication and Patient Contact

Receive incoming and initiateoutgoing telephone calls to deal with appropriate queries from patients,hospitals, community services and external organisations.

Communicate with patients and external agencies in a polite,…