Administrator​/Receptionist

We are looking for two part time candidates to join our friendly Reception and Administration team. This role will be split between reception and admin duties Monday Friday and you could be asked to work at either our Blenheim Medical Centre and The Link Surgery.

The post holder will be expected to carry out reception, and administration duties on behalf of the clinical team. You will be supported by a skilled and experienced administrative team.

Responsibilities include providing a courteous and professional reception service for patients and visitors, managing enquiries both in person and over the telephone, and supporting patients in accessing the appropriate services.

You will be required to support the clinicians with administrative tasks and ensure that patient confidentiality is upheld at all times. This is a good opportunity for learning and development for someone wanting to work in the NHS and make a difference.

We are a dedicated team of GP Partners, trainee GPs, Nurses, and non-clinical staff who work closely to deliver high quality care to our community of over 16 thousand patients across two sites in Luton.

We are committed to providing a high level of service, not just medically, but personally. We have taken much time and effort to train all our staff and to constantly improve the services we provide.

• Greet patients in a friendly and professional manner.
• Manage patient enquiries in person, via telephone, and online.
• Provide information regarding appointments, services, and procedures.
• Maintain confidentiality in line with GDPR.
• Book, amend, and cancel appointments using the clinical system.
• Answer incoming calls promptly and signpost appropriately.
• Process payments where required.

• Update records.
• Handle hospital letters.
• Patient registrations.
• Handling medical records.

• Work effectively with clinical and admin staff.
• Follow practice policies and safeguarding guidelines.
• Participate in meetings and training.
• Provide cover for colleagues as needed.

• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Attention to detail and accuracy.
• Ability to handle sensitive information confidentially.
• Experience in a GP practice or healthcare.
• Knowledge of Systm One.
• Understanding of medical terminology.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.