Healthcare Admin & Front Desk Coordinator; Bank

Go back East of England Community Health and Care NHS Trust (Cambridge)
BANK Receptionist/Administrator

The closing date is 21 July 2026

We are looking for motivated, flexible bank staff to join our team to provide administrative support to our Luton Adult Services Teams.

You will be expected to have at least 2 years office based experience as well as have a NVQ level 3 in Business Administration or equivalent. You will need to ability to work on your own initiative as well as part of a team in a busy office environment.

You must be proficient in Microsoft office with a good working knowledge of Word and Excel.

Experience of using Systm One and or Civica Malinko would be desirable however if not training will be offered.

If you have the following attributes, this position may be for you:

Ability to prioritise workloadA caring and sensitive approach to work Excellent telephone manner

Good communication skills with patients & other health care professionals

Able to work independently

Flexible approach to work

Interviews to be held on Thursday 6th August 2026.

Be a key holder for the building and undertake the opening of the building in the mornings.

Receive all patients and visitors attending either a clinic or the team, ensuring that the signing in/out register is completed, and signpost/escort accordingly.

Update S1 ledger when patients arrive ensuring clinical staff / team are aware.

Receive, open and date stamp all incoming post and parcels and inform relevant team member of delivery in a timely manner.

Open and date stamp all incoming referrals / Patient correspondence received at the Luton Treatment Centre and follow service specific Standard Operating Procedures.

Review handover information from security / cleaning contractors, highlighting and reporting any issues raised with the Administration Support Lead / Business Administration Manager.

Manage the signing-in system for all staff and visitors, bringing any issues to the senior managers attention.

Monitor the room booking system for all clinical rooms, running weekly reports and highlighting room activity / cancellations.

Process outgoing internal/external post and blood courier.

Create and update the Luton Treatment Centre staff handbook, ensuring all relevant contractors' information is available.

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Contribute to creating a professional and welcoming environment by greeting and assisting Patients and relatives, CCS staff including clinicians, senior managers, and visitors. To ensure all who visit the Luton Treatment Centre are dealt with efficiently and effectively.

Open and date stamp incoming post (and faxes) attaching correspondence to patients files and distributing to relevant team member.

Receive and distribute deliveries.

Manage the booking system for all clinical rooms, running monthly reports and highlighting DNA.

Collate monthly timesheets / personal information ensuring post is sent to head office in a timely manner.

Work closely with the Business Administration Manager and EPUT Estates & Facilities Supervisor in helping to ensure the cleaning standards agreed in the contract are maintained. Attend and minute meetings with EPUT and circulate the Actions Log to attendees.

Train as a Fire Responder, ensuring 6 monthly evacuation process is followed, assist in the evacuation of the building in the event of an emergency.

Manage lost property for site.

Create and send email cascades to the various Services.

Contribute…