BANK Receptionist​/Administrator

BANK Receptionist/Administrator

East of England Community Health and Care NHS Trust (Cambridge)

The closing date is 21 July 2026

We are looking for motivated, flexible bank staff to join our team to provide administrative support to our Luton Adult Services Teams.

You will be expected to have at least 2 years office based experience as well as have a NVQ level 3 in Business Administration or equivalent. You must have the ability to work on your own initiative as well as part of a team in a busy office environment.

You must be proficient in Microsoft Office with a good working knowledge of Word and Excel. Experience of using Systm One and/or Civica Malinko would be desirable; if not, training will be offered.

If you have the following attributes, this position may be for you:

• Ability to prioritise workload
• A caring and sensitive approach to work
• Excellent telephone manner
• Good communication skills with patients & other health care professionals
• Able to work independently
• Flexible approach to work

Interviews will be held on Thursday 6th August 2026.

• Be a key holder for the building and undertake the opening of the building in the mornings.
• Receive all patients and visitors attending either a clinic or the team, ensuring that the sign‑in/out register is completed, and signpost/escort accordingly.
• Update S1 ledger when patients arrive ensuring clinical staff/team are aware.
• Receive, open and date stamp all incoming post and parcels and inform the relevant team member of delivery in a timely manner.
• Open and date stamp all incoming referrals/patient correspondence received at the Luton Treatment Centre and follow service‑specific Standard Operating Procedures.
• Review handover information from security/cleaning contractors, highlighting and reporting any issues raised with the Administration Support Lead/Business Administration Manager.
• Manage the signing‑in system for all staff and visitors, bringing any issues to the senior managers’ attention.
• Monitor the room booking system for all clinical rooms, running weekly reports and highlighting room activity/cancellations.
• Process outgoing internal/external post and blood courier.
• Create and update the Luton Treatment Centre staff handbook, ensuring all relevant contractors’ information is available.

• Contribute to creating a professional and welcoming environment by greeting and assisting patients and relatives, CCS staff including clinicians, senior managers, and visitors.
• Open and date stamp incoming post (and faxes), attaching correspondence to patients’ files and distributing to the relevant team member.
• Receive and distribute deliveries.
• Manage the booking system for all clinical rooms, running monthly reports and highlighting DNA.
• Collate monthly timesheets/personal information ensuring post is sent to head office in a timely manner.
• Work closely with the Business Administration Manager and EPUT Estates & Facilities Supervisor to ensure cleaning standards are maintained.
• Attend and minute meetings with EPUT and circulate the Actions Log to attendees.
• Train as a Fire Responder, ensuring 6‑monthly evacuation process is followed and assist in evacuation of the building in the event of an emergency.
• Manage lost property for the site.
• Create and send email cascades to the various services.
• Contribute to ensuring weekly fire and monthly emergency lighting tests are carried out and report any faults to the appropriate contact.
• Manage the shipment of empty toner cartridges to a contracted recycling organisation.
• Monitor and maintain the effectiveness of systems and processes and suggest/implement changes when necessary.
• Work flexibly within the administration team, creating, developing and maintaining effective working relationships with colleagues.
• Research and provide information as requested.
• Operate and maintain office equipment, following instructions for use, ensuring correct handling and reporting any faults that occur.
• Develop others through on‑the‑job instruction, regularly review training methods and develop where required.
• Maintain own professional development and participate in the 1:1, Appraisal and KSF processes.
• Equipment…