Medical Secretary

Job responsibilities The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c.

Managing all enquiries in an effective manner d. Maintaining an accurate referrals database e. Actioning incoming email f. Processing incoming letters as requested g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records h. Inputting data into the patients healthcare records as necessary i. Processing referrals using the electronic referral system (ERS) j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms k.

Clinically coding data on System One l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately m. Managing all administrative queries as necessary n. Carrying out system searches as requested o. Maintaining a clean, tidy, effective working area at all times p. Supporting clinical staff with general administrative tasks as requested q. Facilitation of clinical meetings including attendance and minute taking.

r. To keep accurate records and audit trails. s. To support and development other staff aspiring to be medical secretaries t. Oversight and management of workload reporting to the Practice Manager highlighting risk and resolution whilst ensuring capacity needs are met at all times. Secondary responsibilities In addition to the primary responsibilities, the Medical Secretary may be requested to: a.

Partake in audit as directed b. Produce meeting agendas and record the minutes of meetings

East of England Community Health & Care NHS Trust