Senior Planner

Senior Planner - Social Housing Repairs & Maintenance
Based in Luton
Full-Time, Permanent
Salary: £34,000 - £37,000 per annum
Here at Howells Solutions, we are working with a leading Social Housing contractor to recruit an experienced and highly organised Senior Planner to join their Repairs & Maintenance team, based in their office in Luton.
This is a full-time, permanent position offering a competitive salary for an experienced Planner with a strong background in  scheduling and coordinating mobile work forces . The role would suit someone with excellent technical planning skills who is confident managing complex workloads, prioritising appointments and ensuring operatives are scheduled efficiently.

The Role

As a Senior Planner, you will play a key role in the effective planning and scheduling of repairs and maintenance works, ensuring jobs are allocated to the most appropriate operatives and completed within agreed timescales.
This is a  hands-on, technical planning role , with a strong focus on scheduling, resource allocation and the day-to-day coordination of a mobile workforce. You will manage a busy and constantly changing workload, making informed scheduling decisions to maximise operative productivity and ensure customers receive a timely and effective service.
You will work closely with operatives, supervisors, customers and internal teams to resolve scheduling issues, manage changes and ensure the smooth delivery of repairs and maintenance works.

Key Responsibilities

Planning and scheduling repairs and maintenance works for a large mobile workforce

Managing a high-volume and constantly changing workload

Allocating jobs to operatives based on location, skills, availability and priority

Maximising operative productivity and minimising travel time and downtime

Monitoring outstanding and overdue works and taking proactive action to resolve issues

Rescheduling appointments and reallocating work where required

Liaising with operatives and internal teams to resolve scheduling and operational issues

Ensuring appointments and works are scheduled in line with contractual and customer requirements

Using planning and scheduling systems to maintain accurate records and monitor performance

Supporting the resolution of customer queries and complaints where these relate to scheduling and appointments

Identifying opportunities to improve planning processes, efficiency and customer service

Key Criteria

Strong previous experience in planning and scheduling a mobile workforce

Experience with in  Social Housing Repairs & Maintenance

Strong understanding of scheduling, resource allocation and workforce optimisation

Experience working in a high-volume repairs, maintenance, FM or similar operational environment

Excellent organisational skills with the ability to prioritise competing demands

Confident making decisions quickly in a fast-paced environment

Strong IT skills and experience using  planning/scheduling software

Excellent attention to detail and ability to maintain accurate records

Strong communication skills with the ability to liaise effectively with operatives, customers and internal teams

Ability to troubleshoot scheduling issues and find practical solutions

A proactive approach with a strong focus on delivering an efficient service

This is a great opportunity for an experienced Planner looking to take the next step in their career, with a competitive salary reflecting the technical planning and scheduling expertise required for the role.
If you have a strong background in social housing repairs planning, scheduling or coordinating a mobile workforce and are looking for a role where your technical planning skills are genuinely valued, we'd love to hear from you.
For more information and your chance of securing this role, please apply online now!