Engagement Administrator

We are seeking a passionate and dedicated Engagement Administrator to join our dedicated Engagement team, based in Bournemouth centre. The Higher Level Teaching Assistant (HLTA) plays a key role in supporting the delivery of high-quality education, learner support and positive outcomes for young adults with SEND.

To provide effective administrative support to the Engagement Team, taking responsibility for the initial enquiry and referral administration process and ensuring that all referrals are received, recorded, acknowledged and progressed in a timely and accurate manner.

The Engagement Administrator will act as a key initial point of contact for prospective learners, parents/carers, Local Authorities, schools, professionals and other referral agencies, ensuring that information and documentation is gathered and accurately recorded on SWRAC systems before being progressed to the appropriate member of the Engagement Team.

The role will contribute to an efficient learner journey from initial enquiry through referral and into the assessment and engagement process, supporting effective communication between Engagement, SENCO, Centre Managers, Administration and other relevant staff.

This role is full-time, working from Monday to Friday, 9 am to 5 pm (with a 30-minute lunch break).

• Highly organised and methodical.
• Accurate with strong attention to detail.
• Professional, approachable and helpful.
• Able to work calmly under pressure.
• Self-motivated and able to use initiative within agreed processes.
• Reliable and able to follow tasks through to completion.
• Flexible and positive approach.
• Effective team player.
• Confident communicating with staff and external organisations at different levels.
• Committed to providing a positive experience for learners and families from their first contact with SWRAC.
• Committed to continuous improvement.

• Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
• Commitment to equality of opportunity and inclusive practice.
• Commitment to supporting young people with learning difficulties and/or disabilities.
• Prepared to work flexibly to meet the requirements of the role.