Asset Data & Compliance System Officer

Role: Asset Data & Compliance System Officer

Location: This is a flexible, multi-site role that may be based at any of our regional offices (Luton, Birmingham, London, Exeter or New Milton) subject to business requirements.

Salary: From £25,000 per annum plus benefits

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

First Port are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as an Asset Data & Compliance System Officer you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support First Port’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

As a Resolutions Specialist you will support the H&S System and Asset Compliance Manager and the wider Asset Compliance System team to ensure the integrity, accuracy and governance of asset data across the business.

The role will work closely with internal teams and external stakeholders to enhance compliance system performance, maintain legislative alignment, and promote high standards of data quality and assurance.

• Take responsibility for a defined set of asset types, becoming the subject matter expert for those categories.
• Develop deep understanding of operational requirements, risks, compliance obligations and data standards for your allocated asset types.
• Provide guidance, assurance and support to stakeholders relating to your asset categories, ensuring consistent and accurate asset management practices.

• Maintain and support the compliance system to ensure adherence to relevant acts, regulations, and industry standards.
• Assist in scheduled system reviews, identifying risks, gaps, and improvement opportunities.
• Conduct or support compliance audits, ensuring effective document control and accurate reporting.

• Support the creation, implementation and governance of processes that define stakeholder responsibilities for asset data management.
• Work with internal teams to ensure asset data is accurate, complete and aligned to physical assets present on developments.
• Provide support for data uploads across operations, mobilisation and M&A activities.

• Contribute to the development and delivery of training resources to increase user capability and improve system engagement.
• Provide timely support to system users, helping resolve data issues and promoting consistent use of compliance processes.

• Monitor and report on system performance, compliance activity and data accuracy.
• Identify improvement opportunities based on audit outcomes, user feedback or system trends, and recommend corrective actions.
• Engage with contractors where required to address data or documentation accuracy issues.

• Health & Safety qualification (e.g., IOSH, NEBOSH), or willingness to undertake training where beneficial.
• Experience in a compliance role within property management (desirable).
• Awareness of H&S legislation, regulations,…