Customer Safety Executive

Customer Safety Executive (17099)

The Customer Safety Executive sits within the Customer Safety & Wellbeing Team, who make sure easy

Jet holidays takes a safe and responsible approach to protecting our customers, covering everything from supplier assessments to incident management.

As our Customer Safety Executive, you'll administer and coordinate safety and security processes, managing the data, evidence and communications that sit behind them. You'll also support supplier management and approvals, helping the team resolve issues and improve processes as they go.

The role is full‑time and based at our easy

Jet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

• Commissioning and administering new supplier, hotel and partner assessments
• Administering the hotel approval procedure through Salesforce and the database, keeping statuses, dates and evidence accurately recorded
• Managing handoffs to colleagues for further action at each stage of the approval process
• Communicating between Purchasing, Product and Customer Safety to keep the process running smoothly
• Maintaining hotel records so categorisations, decisions, rationale, evidence and dates are captured correctly
• Carrying out periodic process compliance assessments
• Producing weekly approval status reports and monthly performance reports
• Spotting risks or opportunities and flagging them where needed
• Monitoring data reports and contributing insights to support development
• Supporting ad‑hoc projects as directed by the Customer Safety Manager

• Confidence working in a fast paced environment with tight timelines
• Strong written and verbal communication skills, comfortable talking to people at all levels, internally and externally
• Confidence handling difficult situations calmly
• Good data literacy
• Flexibility and the ability to juggle multiple priorities
• Strong organisational, administrative and time management skills
• High personal standards and a professional approach
• Fluent English, spoken and written. Additional languages are a plus
• The ability to pick up new systems quickly
• Accuracy and attention to detail, even when under pressure
• A track record of questioning existing processes and helping drive change
• Previous experience in a safety related role or with Salesforce systems and reporting is an advantage, though not essential

• Competitive base salary
• All‑inclusive benefits package including a company‑wide bonus scheme, 7 % pension contribution, and private medical insurance
• Share options and life assurance
• Impressive range of flexible benefits that can be tailored to your needs
• Heavily discounted flights for yourself and your loved ones
• Free easy
  
  Jet Plus membership
• Annual holiday vouchers
• Generous annual leave entitlement

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at  We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.