Delivery Manager – Airline Operations Platform

Job Description - Delivery Manager – Airline Operations Platform (17440)

Job Description

Delivery Manager – Airline Operations Platform ( 17440 )

Description

We are easy

Jet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easy

Jet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes easy

Jet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easy

Jet.

• At easy
  
  Jet, we are transforming Airline Operations through modern product-led technology, operational excellence, automation, data and AI-enabled capabilities.
• The Airline Operations Platform is the single point of contact for the applications and source data availability assigned to the Platform, enabling four operational missions across four business critical applications. It owns the crew, flight planning, network control and engineering systems that keep the network flying, AIMS, TOPS, LIDO and AMOS.
• As Delivery Manager, you will operate the delivery system between the Platform and the missions. You will coordinate the platform squads against mission sprints, own delivery cadence, and manage vendor commitments as dependencies rather than assumptions — so what Platform commits to a mission is deliverable, visible and honoured.
• This is a delivery role in a live operational environment. Much of the work involves interdependent third-party systems, so your value lies in sequencing, dependency management and honest, early communication when a commitment is at risk.
• Working closely with Mission Product Managers, Platform Leads, Technical Specialists, Architects, Service Support and Supplier Management, you will make delivery predictable, keep the backlog credible, and ensure change reaches the operation safely and with the right cover in place.
• This role reports to the Platform Lead – Demand & Capability and is one of two Delivery Managers, with mission and portfolio coverage allocated between them. The role has no direct reports and leads through influence, coordinating squad members who sit within the Platform capability chapters.

• Coordinate the platform squads against mission sprints, owning delivery cadence across the allocated portfolio.
• Own the commitment position with the missions: what Platform has committed to each sprint, what has changed, and what is at risk.
• Track and manage vendor commitments as external dependencies, surfacing the vendor critical path before it becomes a delay.
• Own dependency, risk and issue management across products, missions, suppliers and enterprise platforms.
• Ensure work entering a sprint is sized, understood and free of unresolved dependencies.
• Support the demand rhythm through triage, sizing and the reuse-first challenge, keeping the single backlog credible and current.
• Ensure change reaches the operation safely, with readiness, supportability, documentation and cover agreed before release.
• Define and report delivery metrics that give visibility of flow, predictability and delivery health.
• Champion Product and Platform ways of working, treating the missions as customers of the Platform.
• Provide clear, early communication on progress, risk and change to mission and Platform leadership.
• Drive continuous improvement…