Business Analyst

We are working with a purpose-driven organisation within the housing sector, committed to providing safe and stable accommodation and support to individuals facing challenging circumstances. The organisation is based in Luton and investing in operational excellence and business process improvement, with a focus on delivering better services, stronger partnerships and more efficient ways of working.

We are seeking an experienced Business Analyst to review, improve and embed operational processes across the organisation. Working initially alongside the Business Process Improvement Manager, you will focus on process mapping, requirements gathering, developing SOPs and identifying opportunities to improve efficiency and consistency.

• Review and analyse existing operational processes, identifying inefficiencies and opportunities for improvement.
• Engage with stakeholders through interviews and workshops to understand business requirements.
• Produce and maintain process maps, workflows, SOPs and operational guidance.
• Support the design and implementation of improved business processes.
• Identify gaps, duplication, risks and opportunities to improve consistency and efficiency.
• Support business change, User Acceptance Testing (UAT) and implementation activities.
• Maintain controlled documentation, action logs and process records.
• Monitor process adoption and recommend further improvements.

• Proven experience in a Business Analyst, Business Process Improvement or Operational Analysis role.
• Strong experience in process mapping, requirements gathering and SOP development.
• Experience supporting operational change and continuous improvement initiatives.
• Excellent stakeholder engagement and communication skills.
• Strong analytical, organisational and problem-solving abilities.
• Confident working independently and managing multiple priorities.
• Housing, supported housing or social housing experience would be advantageous.
• Familiarity with CRM, ERP or housing management systems would be beneficial.

We are looking for someone proactive, structured and commercially aware, who can challenge existing processes constructively and translate business needs into practical improvements. You must also have the ability to develop into a standalone Business Analyst function.

• Permanent opportunity with a salary of £45,000-£50,000, depending on experience.
• hybrid working, 1-2 days from home per week.
• Opportunity to shape and develop the organisation's business analysis function.
• Autonomy and responsibility as the role develops.
• The opportunity to contribute to a purpose-driven organisation within the housing sector.