Grocery Collections Development Coordinator

Job Title Grocery Collections Development Coordinator Location Asda House

Employment Type

Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits. Category Agile Closing Date 22 November 2026

• Support the day-to-day operation of Click & Collect, ensuring service continuity and consistent operational standards.
• Identify, investigate and support the resolution of operational issues affecting customers and store colleagues, taking ownership through to resolution.
• Manage and optimise CNC slot availability and capacity, identifying opportunities to improve efficiency, availability and sales.
• Support the mobile check-in proposition, monitoring performance and identifying opportunities to improve adoption and customer experience.
• Monitor customer and operational performance, including Customer Satisfaction Index (CSI) measures, identifying trends and recommending improvements.
• Use operational, customer and commercial data to understand performance, identify opportunities and support data-led decision making.
• Support the development, trial and implementation of new CNC initiatives and service enhancements, from initial concept through to launch and post-implementation review.
• Work collaboratively with cross-functional teams to successfully deliver operational changes, new features and improvements.
• Build strong relationships with store and field teams, gathering operational feedback and using this insight to influence future improvements.
• Champion the customer throughout operational decision-making, identifying opportunities to make collection simpler, quicker and more reliable.
• Manage CNC signage and customer-facing operational materials, ensuring they remain accurate, up to date and aligned with brand standards.
• Conduct competitor and market reviews to identify emerging trends, opportunities and best practice.
• Develop clear communications, guidance and training materials to support store teams with operational changes and new initiatives.
• Measure the impact of changes following implementation, ensuring improvements are delivering the expected customer, operational and commercial benefits.
• Support opportunities to grow CNC capacity, customer adoption, service levels and sales.
• Continuously look for opportunities to simplify processes, remove operational barriers and improve the overall Click & Collect proposition.

You’ll be someone who enjoys solving problems, improving how things work and working with different teams to get things done. You’ll be equally comfortable getting into the detail of an operational issue as you are contributing ideas about how we can improve Click & Collect for the future.

• Strong organisational and problem-solving skills, with the ability to take ownership of issues through to resolution.
• The ability to manage multiple priorities, projects and deadlines simultaneously.
• Excellent communication and stakeholder management skills, with the confidence to work effectively across different areas and levels of the business.
• An analytical mindset with excellent attention to detail.
• The ability to interpret data, identify trends and turn insight into clear recommendations and actions.
• A strong customer focus and an understanding of how operational decisions can impact the customer journey.
• A collaborative approach, with the ability to build strong relationships with store, field and support teams.
• A continuous improvement mindset, actively looking for opportunities to simplify processes and improve performance.
• Commercial awareness and an understanding of how operational improvements can support capacity, customer adoption, sales and business growth.
• The confidence to challenge existing ways of working and…