EComm Marketplace Pureplay National Account Manager

Information at a Glance

STADA UK Thornton & Ross is on an exciting growth journey with more than 700 employees being fully committed to our purpose of Caring for People’s Health as a Trusted Partner. Together we are shaping the future of Thornton & Ross by living our values of Integrity, Entrepreneurship, Agility and One STADA. If you want to work in an open culture where your uniqueness is valued, join our team as an:

eCommerce Marketplace Manager

Field Based - Travel to Reading HQ | UK | Full-time | Permanent

The eCommerce Marketplace Manager is a growth-focused commercial role responsible for STADA UK Consumer Health's marketplace and pureplay channels:
Tik Tok Shop, Ocado and other pureplay partners, and building our third-party (3P) marketplace business.

Working with the Head of eCommerce, you will build the business case for moving into direct 3P marketplace selling and, once approved, set up and run it: seller accounts, listings, pricing, fulfilment, advertising and P&L. You will also be the business manager for Tik Tok Shop, working collaboratively with Brand teams who lead content and creator strategy. This is a hands‑on, high-visibility role for a commercial operator who wants to build a channel, not just manage one.

1. Marketplace Strategy & Business Development

• Support the Head of eCommerce in building the business case for direct 3P marketplace selling: platform prioritisation, operating model (direct vs partner‑led), fees, fulfilment, resourcing, risks and size of prize.
• Work with the Amazon Senior NAM to review the performance of our partner‑led Amazon 3P model and assess what a direct model would change.
• Proactively identify and qualify new marketplaces and models (e.g. eBay, OnBuy, retailer marketplaces such as Boots and Superdrug, subscription, quick commerce).
• Negotiate and onboard new marketplace and pureplay partners, establishing commercial terms, service expectations and activation plans.

2. Marketplace Operations (3P)

• Set up, run and grow seller accounts on approved marketplaces, owning account health, compliance and performance metrics.
• Manage catalogue and listings at scale: attributes, variations, bundles and category mapping (including Mirakl-based marketplaces where relevant).
• Select and optimise fulfilment models (self‑fulfilled, platform‑fulfilled, 3PL) to balance service level, cost and margin.
• Own marketplace unit economics – commission, fulfilment and advertising costs, contribution margin by SKU – and protect price integrity and brand control across channels.
• Run self‑serve marketplace advertising with ROAS and contribution accountability.

3. Tik Tok Shop – Business Management

• Act as the Tik Tok Shop business manager: own shop and account health, listings, pricing, stock and fulfilment, and the channel P&L (GMV, margin, contribution).
• Set the commercial plan for Tik Tok Shop – range, pricing, promotions and platform sale events – with clear GMV and margin targets.
• Work collaboratively with Brand teams, who own content and creator strategy, aligning content, LIVE and campaign plans with commercial priorities.
• Manage the agency partner commercially and own advertising and affiliate budgets (e.g. GMV Max, creator commissions), with ROAS and contribution accountability.
• Ensure all activity complies with platform policies and healthcare/OTC advertising regulations, working with Brand, Regulatory and Medical teams.

4. National Account Management – Ocado & Pureplay Trading

• Own the commercial relationship and P&L for Ocado and other assigned pureplay accounts, delivering NSV, margin, share and investment efficiency in line with targets.
• Develop and execute joint business plans that set out levers for growth, distribution priorities, activation calendars and investment…