Service Advisor

Service Advisor – Car Dealership

Luton

£29,000 – £30,000 basic (DOE – negotiable for the right candidate)

£8,000 bonus potential

Full-Time | Permanent

Monday–Friday: 8:00am – 6:00pm (1-hour lunch)

1 in 4 Saturdays: 9:00am – 1:00pm

We’re recruiting on behalf of a busy car dealership in Luton, looking for an experienced and customer-focused Service Advisor to join their Aftersales team.

You’ll play a key role as the main point of contact between customers and the workshop, ensuring a smooth, professional, and positive customer journey from initial booking through to vehicle collection.

This role offers strong earning potential, a supportive environment, and flexibility on salary for candidates.

• Meet and greet service customers in a professional dealership environment
• Manage service bookings, job cards, and workshop scheduling
• Upsell service plans, repairs, and additional products
• Keep customers updated on vehicle progress, costs, and authorisations
• Ensure a smooth and professional handover on completion of work
• Deliver outstanding customer service to drive loyalty and retention

• Previous experience as a Service Advisor within a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and work to targets
• Good organ...