Call Handler

Call Handlers Needed
Based in Luton
Temp to perm
£17.00per hour

To provide a front line customer interface as part of a responsive repairs control centre. To provide first contact resolutions to customers through the control centre maintaining the highest standard of customer service at all times.

Provide a customer focussed front end service for the reporting of repairs through telephone contact with customers, use skilled questioning techniques to accurately diagnose repairs to assist in the provision of a "right first time" service, whilst communicating politely and tactfully in order to meet the individual customer's needs. Ensure that work orders for responsive repairs and maintenance are accurately processed from end to end.

This will include raising jobs, classification, prioritisation and making customer appointments, (work planning).

Follow defined administrative procedures in relation to a variety of processes such as job ticket completion, electric appointments and spreadsheet maintenance, Gas boiler service completions and Gas scheme's, day to day repair administration, complaint management, invoice and GRN's. Maintain on a day to day basis the Divisional input into Trent or other corporate system as required, records such as sickness absence, annual leave, performance appraisals and training.

Ensuring the data is correct, current and entered accurately and that records are kept up-to-date