Customer Service Administrator

ers

* Allocating product serial numbers

* Maintaining a database of customer information

* Escalating enquiries to the appropriate team, where necessary

* Checking product or service availability

* Assisting customers with registration or account creation

* Passing customer feedback to the product or sales team to help improve the company’s offering

* Front-of-house duties, including reception and welcoming customers to the facility

* Arranging and facilitating customer visits, training, and marketing events, including:

* Customer interaction regarding hotel arrangements

* Arranging refreshments for events

* Showroom/demo room layout and preparation for customer visits

* Providing employee business travel and living administration support, including booking hotels, flights, trains, and parking

* Assisting with and contributing to the ongoing development of an in-house travel booking system

Job qualifications and requirements:

* Previous experience in a similar role

* Familiarity with Microsoft Office applications

* Good organisational, verbal, and written communication skills

* Willingness to work flexibly in a small team environment

* Flexibility within the role is required, including covering operating hours between 08:00 and 18:00 through a fixed working time agreement or rota arrangement

If you are interested please apply with your CV