Brand Partnerships Customer Success Pro

THE ROLE IN ONE LINE

Relay Direct is looking for Customer Success Executives to be the friendly face of some of the UK's most well-known brands — engaging with customers, addressing their needs, and turning initial conversations into long-term relationships.

KEY RESPONSIBILITIES

• Serve as the primary representative for brand partners in local campaigns
• Create outstanding customer experiences that strengthen brand trust and loyalty
• Recognise and convert customer needs into meaningful brand results
• Share valuable insights back into campaign planning through regular team reviews
• Progress into a senior customer success or account management position

WHO THIS IS FOR

• People with a natural ability to connect and genuinely listen
• Anyone from a customer-facing background — retail, hospitality, healthcare, or events
• Career switchers seeking a role with real room to grow
• Graduates wanting a commercial role with a strong people focus
• Must be 18+ and eligible to work in the UK

WHAT YOU GET

• Complete training and a structured development programme from day one
• A defined path into account management or team leadership
• Bonuses, recognition rewards, and travel incentives for standout performers

If connecting with people is your strength, this is the role that makes it count. Apply now.

Relay Direct Ltd is an equal opportunities employer. All backgrounds are welcome. Shortlisted candidates will be contacted within 1–2 working days for a Zoom interview.