Host, Customer Service​/HelpDesk, Customer Service Rep

Salary: £12.21 per hour

Contract:

Permanent - Full Time About Steven Eagell As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.

As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as a Showroom Host:

As a Showroom Host, you are a central member of the team and a first point of contact for our customers.

Your role is to provide a seamless service in a fast-paced environment. Professional and friendly, you will be responsible for welcoming customers to the showroom, helping them with their inquiries and setting the benchmark for the customer experience they expect.

Immaculately presented in business attire, with a passion for delivering great customer service, you will present the best image for the Steven Eagell Group.

You will have a proven track record in the delivery of great customer service and experience in a fast-paced environment.

What we are looking for in a Showroom Host:

Friendly, approachable and confident communicating with customers

Enjoy meeting new people and working as part of a team Organised, professional and comfortable using IT systems

Proactive, helpful and motivated to deliver great customer service

Interested in building a long-term career in the automotive industry

Experience & Requirements Good general education (GCSE English & Maths preferred)
Some customer service or similar experience is beneficial

Full, clean UK driving licence

What we offer you:

25 days annual leave + Bank Holidays and your Birthday Off Long Service Awards / Colleague Recognition Enhanced Maternity / Paternity at qualifying service length

Car Benefit Scheme after successful completion of a probation period

Sales Incentives Comprehensive training provided

Company pension scheme

Death in Service Access to high street discounts through Perk Box In-house, manufacturer & professional qualifications

Staff referral scheme

Access to medical cover through Simply Health If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
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