Client Care Advisor

As a Client Care Advisor, you will be instrumental in delivering outstanding customer service and support to our clients.

This role requires strong communication skills to effectively address client inquiries and concerns, ensuring a positive experience. Your core responsibilities will include managing client interactions and providing solutions. With premium skills in client relations, you will enhance our service offerings and contribute to client satisfaction.

Join our team and help us maintain our commitment to excellence in client care within a dynamic and supportive environment.

• Provide exceptional customer service to clients in a veterinary setting
• Assist clients with inquiries, appointments, and general information
• Educate clients on products, services, and treatment options
• Maintain accurate client records and update information as needed
• Collaborate with the veterinary team to ensure smooth operation
• Handle client complaints or concerns in a professional and timely manner
• Follow established protocols and procedures to ensure client satisfaction

Monday-Friday between 8:30 and 19:00 on a rotating one‑week shift pattern; 1 in 3 Saturdays 09:00-17:00 – must have flexibility to pick up overtime to cover holiday and absence. Average 22.5 hours per week.

• Previous experience in a public facing, customer service role, preferably in a veterinary setting
• Knowledge of veterinary or terminology and procedures
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Excellent problem‑solving skills and ability to remain calm under pressure
• Proficient in computer systems and software used for client management
• Must have a good team work ethic

LU1 3JH

Permanent

NMW

• Customer Service: 3 years (required)
• Complaints management: 3 years (required)
• Public facing: 3 years (required)

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!