Support Technician - Airports

Support Technician – Airports (17035)

We are easy

Jet – a FTSE-250 listed, multi‑billion low‑cost airline that serves tens of millions of customers every year. With over 1,207 routes across 38 countries and more than 18,000 colleagues, we’re on a mission to make low‑cost travel easy. Every day thousands of passengers and crew rely on seamless technology to get to their destinations.

• Provide hands‑on and remote technical support for airport infrastructure, including endpoint devices, printers, kiosks, and self‑service technologies.
• Diagnose and resolve technical glitches under pressure, collaborating with internal teams and third‑party suppliers to minimise operational downtime.
• Support the rollout, configuration, testing and validation of new airport technology deployments and software upgrades.
• Build solid relationships with airport stakeholders, crew and suppliers to ensure technology remains compliant, secure and fit for purpose.
• Maintain detailed asset inventories, configuration logs and support documentation to keep the network resilient.

• A proven track record supporting endpoint devices, hardware and Windows‑based systems within a live airport or aviation environment.
• Knowledge of passenger processing, baggage operations and supplier‑hosted airport systems.
• Expertise in incident management processes and the ability to restore complex, integrated services calmly and methodically.
• Strong communication skills – able to translate technical concepts into simple terms for non‑technical crew and stakeholders.
• Adaptability and drive – thrive in fast‑paced, operationally critical environments and take ownership of tasks.

Visa sponsorship
:
This role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.

Hybrid working policy – 40% to 60% of the month spent on site with colleagues.

Location:

Luton Airport.

• Competitive base salary.
• 25 days holiday, pension scheme, life assurance and flexible benefits package.
• Discounted staff travel scheme for friends and family.
• Annual credit for discount on easy
  
  Jet holidays.
• Work away scheme – allow you to work abroad for 30 days a year.
• Electric vehicle lease salary sacrifice scheme.

We welcome candidates from all backgrounds and are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.