TOCC Network Operations Apprentice

TOCC Network Operations Apprentice

Join TUI as a Network Operations Apprentice and play a key part in ensuring the safe, efficient, and on‑time operation of our airline. Based in the TUI Operations Control Centre (TOCC) in Luton, you’ll gain hands‑on experience across Operations, Customer Support, and Operational Planning while completing a Level 3 Aviation Ground Specialist apprenticeship over 18 months.

Learn how we manage our global flying programme, support customers during disruptions, and contribute to planning and performance analysis within a fast‑paced, 24/7 environment.

• Support 24/7 Operations Control Centre activities and maintain accurate communication with stakeholders (Ground Handling Agents, GOC, Customer Teams).
• Monitor daily flying programme, including aircraft movements and delays.
• Provide operational support to ensure compliance with statutory, company, and commercial requirements.
• Record key “on‑the‑day” operational information.
• Draft and send customer communications during network disruption, following tone of voice guidelines.
• Liaise with stakeholders to minimise customer impact from programme changes.
• Ensure customers receive welfare provisions (vouchers, hotels, transport) per TUI policy.
• Monitor flight status and communicate delays accurately.
• Resolve “on‑the‑day” operational issues and maintain accurate welfare spend logs.
• Assist Operational Planning Team across Performance & Analysis, Fleet Planning, Licensing and Leasing.
• Collect data for safety investigations and flight delay evidence packs.
• Support departmental quality systems to maintain compliance with processes and procedures.
• Complete mandatory training and apprenticeship assignments.
• Attend personal and professional development courses.
• Prepare for end‑point assessment and achieve Level 3 Aviation Ground Specialist apprenticeship.
• Take ownership of personal development and reflection.

• Starting salary of £24,000 per annum with excellent progression opportunities.
• Comprehensive holiday benefits, including discounts and the ability to purchase additional “TUI time off”.
• Health and wellbeing support across five key areas:
  Financial, Health, Social, Community and Career.
• Special rates for foreign exchange and retailer discounts.
• Investment in your development.
• Pension scheme and life assurance.
• Voucher and extra day off upon completion of the apprenticeship programme.
• Access to student discount via Totum Apprenticeships.
• Community network with other apprentices and colleagues.
• Be Rewarded Platform – savings at high‑street shops, on days out and more.

• Fluent in English (spoken and written).
• Hold 5 GCSEs (Grade 4 or equivalent) including Maths & English.
• 18+ years old (or turned 18 before 1 March 2026).
• At least 6 months of customer service experience.
• Happy to complete a DBS check prior to employment.
• Committed to completing the 18‑month Level 3 Aviation Ground Specialist apprenticeship.
• Passionate about aviation and eager to learn.
• Can travel to Luton Head Office and work 37.5 hours per week, including weekends.
• Communicates clearly and confidently with different audiences.
• Adaptable, proactive and committed to personal development.

This apprenticeship is limited to candidates who have permanent right to live and work in the UK without sponsorship. No visa sponsorship currently available.

Closing date: 12th January 2026.

We value diversity, equity and inclusion and actively encourage applications from ethnic minorities and people with disabilities. We are part of the Disability Confident Scheme and guarantee an interview to all disabled applicants who meet the minimum criteria.

If you require any support because of a disability or impairment, please let us know.