Regional Cooling Service Representative

Location - UK wide (role includes international onsite travel)

The Regional Cooling Service Representative (Specialist Senior Service Representative I) is responsible to provide professional on-site services for cooling range of products produced by Schneider Electric to its customers including commissioning, technical on-site analysis, resolve customer's issues. Regional Cooling Service Representative is primary focusing on complex & critical projects, including troubleshooting & on-site support for Cooling Equipment & Systems (air- or water-cooled chillers, CRAC/CRAH units, Fan Walls, Liquid cooling)

• Perform Startup & Commissioning on all equipment across the entire cooling product range
• Evaluate unit installation (e.g. the quality of pipes for in units and the hydraulic circuit for chillers);
• Evaluate system's installation & operational conditions
• Ability to perform onsite adjustments to bring the units to the best running conditions
• Be able to identify if the failure is related to a quality issue/ software issue / operation condition issue (Root cause Analysis)
• Work with another Schneider Electric service engineers & partners during site interventions
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location
• Train Schneider Electric customers on basic operations of the equipment
• Ability to perform preventive & corrective maintenance for cooling systems

• Thorough understanding of HVAC principles, specifically cooling and basic knowledge of electricity
• Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
• Must comply with all safety policies, practices and procedures
• Ability to read, analyse, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Handle multiple tasks simultaneously
• Willingness to travel internationally for 70% of the working time (and more)

• University education
  - Mechanical or Electrotechnical education (University degree)
• Previous commissioning or field service repair with HVAC or cooling equipment
• Confirmed experience with Cooling Equipment & Solutions (air cooling, air- or water-cooled chillers)
• Experience with precision cooling is real advantage
• Experiences with HVAC, generators, fire detection/suppression
• Mandatory: fluent communication in English language (B2+ level min)
• Flexibility & Reliability, Focus on technical details & Customer focus, Team player, Leadership skills
• Good Software tools literacy: MS Office, Acrobat, AutoCAD

• Competitive salary & Bonus Scheme
• 28 Days Annual Leave + Public Holidays
• Pension Scheme
• Employee Share Ownership Programme
• Various Health & Wellbeing Support Options
• Gym Flex
• Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
• Shopping & Dining Discounts
• Learning Portal and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or…