Front of House Leader Airport

Front of House Leader

Full time 35 hours per week

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them – whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in figures and spreadsheets.

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
• Experience needed:
  You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

• Hourly rate is £15.80 (inclusive of mystery shopper bonus)
• After initial training, earn an extra £5 per hour for any shift started between 3‑5am
• 28 days annual leave (pro‑rata if you’re part‑time)
• Pension scheme
• Life Assurance at 3× annual salary & virtual GP
• Healthcare cash plan
• Free food and drink while you’re working
• Club Pret Membership (75% off food and 5 free Barista‑made drinks a day)
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Flexible working hours, meaning you have the time to do what’s important to you
• Comfy free shoes to wear on shift

• Individual ways to grow – we offer lots of opportunities for learning, including fully funded professional qualifications, apprenticeships Level 3 and internal transfer opportunities.
• Diversity and belonging – everyone is welcome at Pret; we want you to feel confident and valued for who you are.
• Pace and variety – our work is fast‑paced with lots of variety; you’ll build a diverse skill set and learn a lot.
• Community and purpose – we’re proud to make a difference through The Pret Foundation, tackling homelessness, reducing food waste and creating positive change for people and communities.

• Happy Teams Happy Customers
• Amazing Standards Every Day
• Never Standing Still
• Doing The Right Thing

• Every interview process at Pret begins with the same two stages: initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team.
• Everyone is welcome  encourage applications from under‑represented groups, including women, people with disabilities, neurodiversity, ethnic minorities and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.