Housing Officer, Government

Position

Connect2

Luton is recruiting a Housing Officer on behalf of Luton Borough Council.

• Conduct periodic check‑ins (e.g., 3‑ and 6‑month points) with clients who have moved into private rented sector accommodation.
• Reinforce client skills learned during initial support and encourage self‑management of tenancy while remaining accessible.
• Reduce long‑term dependence on services and prevent recurrence of homelessness.
• Check‑in with landlords or agents to review rent accounts, tenancy conduct, and client wellbeing.
• Identify early emerging risks of homelessness and take prompt action if arrears, anti‑social behaviour, or other vulnerabilities emerge or re‑emerge.
• Maintain engagement with tenants who remain at risk despite earlier intervention, revisiting and adjusting tenancy management steps as circumstances change.
• Address issues early, before notices, enforcement action, or abandonment occurs, providing mediation, budgeting refreshers, or referrals as required.
• Demonstrate reasonable and proactive steps to prevent homelessness and reduce repeat presentations for assistance.
• Work in Luton 4–5 days per week and visit clients in their homes.

• Experience with tenancy sustainment and client support.
• Knowledge and experience assisting clients with benefits and budgeting.
• Working knowledge of the Renter’s Rights Act 2026, Housing Act 1996, and related legislation.
• Full clean driving licence.
• DBS check.
• Ability to work on-site in Luton 4–5 days per week.

Connect2

Luton is part of Luton Borough Council, working with Kent County Council to deliver recruitment managed services for council roles. We are a local government‑owned employment agency committed to the public sector’s expertise and heritage.

We are an equal opportunities employment agency and encourage applications from all suitably qualified and eligible candidates.