Beds Children's Health Hub Team Administrator

Overview

The Childrens Health Hub is a single point of access providing one number and one email address for service users across several childrens community services. We also provide administration support for the Speech and Language Therapy Team.

The Beds & Luton Childrens Health Hub Administrator/Call Handler acts as the first point of contact for communication for the Bedfordshire & Luton Children and Young Peoples Community Health Services to support every service user to the right person in the right place at the right time. Based in Luton and Kempston offices; the successful candidate will be based at our office in Woburn Court, Kempston.

As primarily a call handler, be the first point of contact for communication with parents, carers, healthcare and other professionals.

• Using NHS pathways, assess callers' requests and queries and either help resolve the call or direct to the most appropriate healthcare professional.
• Prioritise and process emails received into the service, in a calm and timely manner.
• Recognise the extent of your own competency and identify when support is required.
• Ensure that follow up actions from calls, emails, correspondence, and other contacts are progressed efficiently and effectively.
• Complete administration tasks on Systm One, including scanning onto patient records, referral management, checking tasks, updating service user information, rescheduling appointments and registering service users who have transferred in.
• Record all contact information received into the service accurately using Systm One following agreed protocols and pathways.
• Demonstrate the ability to remain focused on service delivery whilst dealing with an unpredictable, diverse and challenging workload.
• Provide an excellent standard of communication and customer service to all our service users.
• Demonstrate personal resilience to handle sensitive telephone calls and process sensitive information in a controlled and professional manner.

• Excellent telephony and communication skills to deal with sometimes complex and difficult issues.
• Enthusiastic, customer-service oriented, and motivated to make a difference.
• Transferrable skills and a good work ethic and personality.