Beds Children’s Health Hub Team Administrator

Employer:

East of England Community Health and Care NHS Trust,

Location:

Woburn Court, Kempston, Salary: £25,760 - £27,476 per annum (pro‑rated), Closing date: 12 July 2026, Interview date: 22 July 2026.

The role is the first point of contact for the Bedfordshire & Luton Children and Young People’s Community Health Services. The candidate will handle calls, emails and other communications and support service users to find the right care at the right place and time.

• Act as the first point of contact for parents, carers, healthcare professionals and other stakeholders via telephone and email.
• Use NHS pathways to assess queries and either resolve the call or direct to the most appropriate professional.
• Prioritise and process emails received into the service in a calm and timely manner.
• Recognise personal competency limits and seek support when necessary.
• Ensure follow‑up actions from calls, emails and other contacts are progressed efficiently and effectively.
• Complete administrative tasks on Systm One, including scanning onto patient records, referral management, task checking, updating service‑user information, rescheduling appointments and registering users transferred into the system.
• Record all contact information accurately in Systm One following agreed protocols and pathways.
• Maintain focus on service delivery while managing an unpredictable, diverse and challenging workload.
• Provide an excellent standard of customer service and communication to all service users.
• Demonstrate personal resilience when handling sensitive telephone calls and managing confidential information in a professional manner.
• Book and follow up interpreters as requested by clinicians.
• Coordinate rotas, room bookings and send SMS notifications.
• Advise the Hub Coordinator of any problems and take appropriate action.
• Plan and organise straightforward activities related to the role, taking responsibility for the daily allocated workload.
• Perform routine administrative tasks such as scanning, photocopying, sending letters/reports, ordering stock and other requests.
• Handle a high volume of calls while maintaining high standards.
• Deescalate emotive situations using tact and diplomacy, acting in accordance with the Trust’s complaints procedure when required.
• Maintain positive relationships and communicate with colleagues across the service.
• Handle sensitive information provided by service users in a confidential manner.
• Identify the need for and adapt communication methods to account for differing needs of callers, especially in stressful or difficult situations.
• Control and take charge of calls by acting calmly, professionally and treating callers with respect and dignity at all times.
• Contribute to the Trust’s internal communication strategies, ensuring effective two‑way engagement.

• Observe and maintain strict confidentiality in line with the Data Protection Act.
• Ensure data transfer and electronic communication adhere to Trust Information Governance and Information Security policies.
• Adhere to the Trust’s Risk Assessment and Risk Management processes.
• Adhere to infection control policies and procedures.
• Undertake mandatory training and other relevant training as required.
• Participate in clinical and safeguarding audits.
• Participate in regular supervision.
• Participate in relevant emergency preparedness processes for the team.

• Safeguard and promote the welfare of children, young people and vulnerable adults.
• Demonstrate understanding of safeguarding issues and appreciation of their significance.
• Recognise and interpret safeguarding issues accurately for all individuals, regardless of life circumstances.
• Contribute to a safe environment and maintain safeguarding competencies.
• Apply the Trust’s Equal Opportunities policy at all times.
• Maintain a safe and healthy environment for patients, visitors and staff.
• Adhere to the Trust’s code of conduct on confidentiality.

• Be aware of the range of emotions in self and others.
• Demonstrate empathy for the…